Khoi Nguyen
Hampton,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Manager
Pho79
Newport News, VA
11.2022 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented quality control measures to uphold company standards.
Sales Associate
Lowe's
Richmond, Virginia
04.2024 - 09.2024
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
Security Officer
Rmc Events
Richmond , Virginia
11.2023 - 06.2024
- Greeted staff, guests, vendors, and contractors. upon arrival at the facility entrance.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- I checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Education
High School Diploma -
Hampton High School
Hampton06-2022
Some College (No Degree) -
Virginia Commonwealth University
Richmond, VASkills
- Marketing
- Staff management
- Sales management
- Time management
- Strategic planning
- Conflict resolution
- Team leadership
- Sales techniques
- Cross-functional teamwork
- Clear communication
- Goal setting
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Sales Associate
Lowe's
04.2024 - 09.2024
Security Officer
Rmc Events
11.2023 - 06.2024
Manager
Pho79
11.2022 - Current
High School Diploma -
Hampton High School
Some College (No Degree) -
Virginia Commonwealth University