Kholoud AL Shammari
Shakopee,MN
Summary
Motivated and dependable business student seeking an internship opportunity in general business to gain hands-on experience and further develop professional skills. Eager to contribute strong customer service, organizational, and administrative abilities to a dynamic business environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Inclusion Factor
Stillwater, USA
01.2025 - Current
- Assist clients with daily living tasks
- Support goal achievement
- Ensure a safe, respectful environment
- Maintain accurate documentation
- Collaborate with other healthcare professionals
Mental Health Specialist/ DSP
Dependable Home Health Care
Saint Paul, USA
06.2022 - Current
- Provided in-home support to individuals with developmental disabilities
- Managed crisis situations and implemented behavior support plans
- Recorded detailed daily logs and behavior data, maintaining accuracy and confidentiality
Behavior Technician
Dungarvin
Saint Paul, USA
03.2021 - 01.2024
- Worked directly with individuals displaying challenging behaviors
- Offered positive reinforcement and behavior modification strategies
- Delivered compassionate, individualized care to clients, using behavior plans and documentation to track progress and outcomes
Host
Crooked Pint Ale House
Chaska, USA
03.2021 - 05.2022
- Greeted and seated customers
- Managed guest flow and waitlist systems, optimizing seating efficiency and guest satisfaction
- Communicated effectively with kitchen and wait staff to coordinate smooth service
- Resolved customer concerns quickly and professionally, maintaining a positive brand image
Cashier
Goodwill
Chaska, USA
01.2019 - 03.2021
- Handled point-of-sale transactions
- Maintained clean and organized checkout area
- Assisted with inventory and restocking
- Delivered excellent customer service, answering questions and assisting with product selection, and taking phone calls
- Provided excellent customer service
Education
Associate of Science - Business
Normandale Community College
Bloomington, MN05.2025
High School Diploma -
Chaska High School
Chaska, MN06.2021
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Customer Service and Interpersonal Communication
- Cash Handling and POS Systems
- Behavior Support and De-escalation
- Time Management and Problem Solving
- Documentation and reporting
- Conflict resolution
- Team collaboration
- Understanding consumer behavior
- Phone and email etiquette
- Data entry and record-keeping
- Time management
- Attention to detail
- Bilingual (English and Arabic)
Certification
- Human Resources Certificate, Normandale Community College
- Management Certificate, Normandale Community College
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Direct Support Professional
Inclusion Factor
01.2025 - Current
Mental Health Specialist/ DSP
Dependable Home Health Care
06.2022 - Current
Behavior Technician
Dungarvin
03.2021 - 01.2024
Host
Crooked Pint Ale House
03.2021 - 05.2022
Cashier
Goodwill
01.2019 - 03.2021
Associate of Science - Business
Normandale Community College
High School Diploma -
Chaska High School
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