Khon Xiong
Madison
Summary
Sales professional with strong foundation in supporting sales teams and enhancing customer satisfaction. Proven track record in maintaining organized sales records and assisting in execution of sales strategies. Seeking to transition into new field, leveraging transferable skills in customer interaction and sales strategy.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Titely Insurance Group
10.2025 - Current
- Developed customized insurance plans based on client needs and risk assessments.
- Conducted detailed policy reviews to ensure compliance with regulations and standards.
- Educated clients on coverage options, enhancing understanding of complex insurance products.
- Streamlined claims processing by implementing efficient tracking systems for timely resolutions.
Account Manager
Quincy Bioscience
10.2022 - 07.2025
- Developed and maintained strong relationships with key client, identified new market opportunities, and expanded customer base
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Attended industry trade shows and conferences to network with potential clients and stay updated on market trends
- Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
Sales Advisor
Bergstrom Automotive
07.2021 - 10.2022
- Utilized persuasive selling techniques to upsell additional products and services, contributing to an increase in overall revenue
- Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales volume
- Demonstrated in-depth knowledge of various car models, features, and specifications to assist customers in making informed purchasing decisions
- Managed all aspects of the sales process from initial contact to final delivery, ensuring a seamless experience for the customer
Account Manager
Towne Park, Ltd.
07.2019 - 07.2020
- Served as the main point of contact for all client inquiries and issue resolution
- Trained new valet staff on company policies, procedures, and customer service standards
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed valet operations, overseeing a team of 13 staff members and ensuring efficiently parking and retrieval of vehicles for guests
Education
High school diploma -
Green Bay East High
Green Bay, WI06.2014
Skills
- Relationship building
- CRM software utilization
- Account management
- Customer service
- Microsoft office
- Time management
- B2B sales
- Team collaborations
- Upselling and cross-selling
- Lead generation
Affiliations
- Team captain in a local recreational sports league
Languages
Hmong
Native/ Bilingual
Timeline
Insurance Agent
Titely Insurance Group
10.2025 - Current
Account Manager
Quincy Bioscience
10.2022 - 07.2025
Sales Advisor
Bergstrom Automotive
07.2021 - 10.2022
Account Manager
Towne Park, Ltd.
07.2019 - 07.2020
High school diploma -
Green Bay East High