Khonesavanh Saengvilay
Banning,CA
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
.
Overview
9
9
years of professional experience
Work History
Store Manager
Lavish Smoke Shop
Westminster, California
08.2024 - 04.2025
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant Manager
Lavish Exotic Rentals
Huntington Beach, California
12.2022 - 04.2024
- Verified driver's license information and inspected rental documents for accuracy.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Responded promptly to customer inquiries via phone or email.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Answered telephones to assist customers and resolve issues.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Oversaw maintenance, appearance and performance of company vehicles.
- Updated and maintained rental agreement files and documents.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Coordinated with other departments within the organization such as maintenance and sales teams.
- Worked effectively in team environments to make the workplace more productive.
Store Manager
Lavish Luxury OG (dispensary)
Westminster, California
02.2016 - 06.2020
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Delegated work to staff, setting priorities and goals.
- Assisted customers with product selection based on their individual needs and preferences.
- Maintained accurate records of all transactions related to the sale of medical marijuana products.
- Negotiated contracts with vendors for supplies needed in running the dispensary operations.
- Organized events such as seminars or workshops to promote awareness about cannabis use.
- Inspected merchandise regularly for quality assurance purposes prior to sale.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured that all safety protocols were followed during handling of medical marijuana products.
Education
High School Diploma -
Banning Adult Education
Banning, CA06-2011
Skills
- Inventory management
- Business planning
- Employee training
- Performance monitoring
- Friendly and positive
- Reliable
- Records organization and management
- Team building and leadership
- Bilingual in Lao and Thai
- Adaptability and flexibility
- Customer service
Timeline
Store Manager
Lavish Smoke Shop
08.2024 - 04.2025
Assistant Manager
Lavish Exotic Rentals
12.2022 - 04.2024
Store Manager
Lavish Luxury OG (dispensary)
02.2016 - 06.2020
High School Diploma -
Banning Adult Education