Khonsavanh Bryan Phongsa
Charlotte,NC
Summary
I am interested in exploring a career opportunity with your company. Should you be in the market for a results-oriented professional, I would encourage you to consider my credentials. I am ambitious and a career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement. I would like to thank you in advance for your time and any consideration you may give me. I look forward to hearing from you.
Overview
23
23
years of professional experience
Work History
Service Field Supervisor
Horne
07.2023 - 01.2025
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Established strong relationships with clients through excellent communication skills and professional conduct.
Senior HVAC Service Technician
Prime Comfort
02.2017 - 07.2023
- Train new team members on service processes to increase productivity.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Conducted service appointments to diagnose and fix problems or create proposals for system replacement when needed.
HVAC Service Technician
MTB Mechanical
12.2012 - 02.2017
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
HVAC Start Up Technician
Charlotte Mechanical
01.2012 - 12.2012
- Involved with multifamily new construction division.
- Responsibilities consist of starting up newly installed hvac split systems.
Maintenance Supervisor
Seigle Point Apt Homes
10.2009 - 01.2012
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Monitored inventory and ordered needed supplies to meet demand for repairs.
Operations Store Manager
Office Depot
02.2002 - 10.2009
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top associates.
Education
Trane Charlotte/Greensboro DSO -
Trane Variable Speed Certified
Charlotte, NC04.2017
NATE ID 5164261 -
NATE Certified
Charlotte, NC01.2017
Certificate No. 730518252979 -
EPA Certified - Universal
ESCO Institute01.2012
Bachelor of Science - Business Administration And Management
University of North Carolina At Charlotte
Charlotte, NC12.2002
Skills
- Operational Management
- Profit and Loss Management
- Business Analysis and Planning
- Goal Attainment and Revenue Growth
- Performance Management
- Customer Relations and Retention
- Diagnosis and Repair of HVAC Systems
- Design and Sales of HVAC Systems
Timeline
Service Field Supervisor
Horne
07.2023 - 01.2025
Senior HVAC Service Technician
Prime Comfort
02.2017 - 07.2023
HVAC Service Technician
MTB Mechanical
12.2012 - 02.2017
HVAC Start Up Technician
Charlotte Mechanical
01.2012 - 12.2012
Maintenance Supervisor
Seigle Point Apt Homes
10.2009 - 01.2012
Operations Store Manager
Office Depot
02.2002 - 10.2009
Trane Charlotte/Greensboro DSO -
Trane Variable Speed Certified
NATE ID 5164261 -
NATE Certified
Certificate No. 730518252979 -
EPA Certified - Universal
Bachelor of Science - Business Administration And Management
University of North Carolina At Charlotte
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