Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khori Armenta

Robinson,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

10
10
years of professional experience

Work History

Account Manager- Employee Benefits

GIS Benefits
02.2024 - Current
  • Work closely with sales team in managing broker relationships and new business opportunities; Develop and maintain relationships with broker/carrier partners, Third-Party Administrators, and clients; Provide knowledge of insurance products; Serve as technical resource on ancillary lines of coverage; Implement sold cases with insurance carrier partners; Build cases in enrollment platforms and train clients; Host web or in-person demos. Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Billing Specialist/Accounts Receivable

PICKUP NOW, Inc. (business closed Feb 2024)
07.2022 - 02.2024
  • Process and send invoices; Receive/process/report incoming payments; Ensure invoice details match contracted amounts; Monitor customer websites; Troubleshoot customer inquiries; Handle client data securely; Communicate with customers for timely payments; Provide accurate reports to CFO. Researched and resolved billing discrepancies to enable accurate billing.

Senior Process Improvement Specialist/ Senior Operations Specialist

Texas Life Insurance
06.2016 - 07.2022
  • Conducted billing audits; Completed process mapping; Made recommendations to executive staff; Developed and implemented robotic process automation; Served as a SME for billing department; Participated in Agile product development; Trained and managed new hires.

Customer Database Coordinator/ Accounts Receivable

Central Freight Lines
08.2015 - 05.2016
  • Worked with sales and customer service to gather customer information; Verified accuracy of customer requests; Maintained account uniformity; Performed credit inquiries; Communicated with Collection and Pricing departments; Served as backup to accounts receivable.

Surgery Scheduler/Patient Services/ Administrative Assistant

Bear Creek Surgery Center
01.2015 - 07.2015
  • Scheduled surgeries; Verified insurance benefits; Served as liaison between physician office and patient; Pre-registered patients; Managed billing paperwork; Performed clerical duties; Scheduled meetings and reconciled bank balance.

Education

Some College (No Degree) -

Navarro College
Corsicana, TX

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relationship Management
  • Accounts Receivable
  • Account Reconciliation
  • Leadership trained
  • Invoice Processing

Timeline

Account Manager- Employee Benefits

GIS Benefits
02.2024 - Current

Billing Specialist/Accounts Receivable

PICKUP NOW, Inc. (business closed Feb 2024)
07.2022 - 02.2024

Senior Process Improvement Specialist/ Senior Operations Specialist

Texas Life Insurance
06.2016 - 07.2022

Customer Database Coordinator/ Accounts Receivable

Central Freight Lines
08.2015 - 05.2016

Surgery Scheduler/Patient Services/ Administrative Assistant

Bear Creek Surgery Center
01.2015 - 07.2015

Some College (No Degree) -

Navarro College

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Khori Armenta