Khosi Nkosi Trussell
Red Wing,MN
Summary
Accomplished Executive Sales Assistant and Student Services Coordinator with a proven track record at KRT Enterprises and the University of Minnesota. Several years in program administration and academic advising. I have significantly enhanced program performance and customer satisfaction. Skilled in problem-solving and effective student services best practices. I excel in driving initiatives that improve organizational outcomes. Successfully managed key administrative tasks and team objectives. Demonstrated exceptional organizational and communication skills in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Executive Sales Assistant
KRT Enterprises
02.2021 - Current
- Co own and manage seasonal family craft business
- Oversee marketing and event opportunities
- Process sales transactions and handled cash register with accuracy.
- Participate in product promotions and special events to attract customers.
- Helped restock shelves and ensure products were readily available for customers.
Student Services Coordinator
Sch. of Public Health, University of Minnesota
07.2008 - 01.2021
- Managed admissions, student advisement, student progress and degree clearance
- Analyzed student data to identify trends and develop targeted support initiatives.
- Planned and executed outreach programs to connect students with community resources.
- Developed and implemented student engagement programs by fostering relationships with diverse student populations.
- Organized comprehensive student support services to address academic and personal challenges.
Graduate Program Assistant
Department of Psychology, University of Minnesota
02.1999 - 06.2008
- Facilitated admissions procedures Implemented new strategies for tracking program performance metrics by developing data collection tools.
- Coordinated orientation events for incoming students to foster a strong sense of community and support.
- Evaluated the effectiveness of graduate program offerings, making recommendations for improvements.
- Created accessible resources for current students including handbooks, forms, and informational materials related to the graduate program.
- Provided exceptional customer service experiences when addressing incoming student inquiries regarding admission requirements or other questions about the program.
Education
Master of Arts - Human Resources Development
University of Minnesota
Minneapolis, MN06-1998
Master of Arts - Mass Communication And Journalism
University of Minnesota
Minneapolis, MN06-1992
Skills
- Program administration
- Effective student services management
- Advanced academic and career advising skills
- CRM software proficiency
- Teamwork and collaboration
- Problem-solving
- Staff education and training
- Microsoft Office Suite
- Follow-up skills
- Report generation
Timeline
Executive Sales Assistant
KRT Enterprises
02.2021 - Current
Student Services Coordinator
Sch. of Public Health, University of Minnesota
07.2008 - 01.2021
Graduate Program Assistant
Department of Psychology, University of Minnesota
02.1999 - 06.2008
Master of Arts - Human Resources Development
University of Minnesota
Master of Arts - Mass Communication And Journalism
University of Minnesota
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