Khotsofalo Pheko
MPA Graduate
Harrogate,Tennessee
Summary
A born leader that excels in uncomfortable situations and adapts well to adversity. Highly-motivated employee with desire to take on new challenges. Tremendous work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
International Program Graduate Assistant
Lincoln Memorial University
Harrogate, TN
08.2022 - Current
- Drastically increased the interaction and followers of the department’s social media page by 25.6% within a year, by engaging students with my excellent surveys
- 2
- I navigated events that turned strange international students into a family at Lincoln
- Memorial University, while enhancing the programs goals and services
- Recruited potentially excellent international students to mentor and be part of my team as the international student body
- Triumphed at creating innovative ways for international students to quickly adjust to a foreign environment
- Improved the overall mental health and academic performance of non-native English- speaking students on campus.
Ticket Sales Manager
Lincoln Memorial University
Harrogate, Tennessee
09.2022 - 02.2023
- Trained and managed work of 15 sales associates generating $11000 in a half yearly revenue.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Overseen a budget of $3500 per game at home basketball games, improving previous year profit margins by effectively managing expenses.
- Enhanced sales volume through skilled support to both new and inactive customers.
Catering
Harrogate, TN
08.2022 - Current
- Received a promotion for providing excellent customer service all year round.
Student manager
Chartwells
Harrogate, TN
08.2021 - Current
- Assisted managers in managing and assigning tasks to the student workers that worked in the School Cafeteria
- Promoted as a lead at almost every station in the cafeteria depending on where I was needed the most, due to my strong job integrity and tremendous work ethic
- Obliterated the record number of incoming customers by playing a significant role in finding ways to improve the overall service in the school Cafeteria for students.
Resident Assistant
Lincoln Memorial University
Harrogate, TN
08.2021 - 01.2022
- Distribute a budget in the most efficient way for events of the whole academic year
- Assist in implementing discipline and all-round good behavior of the residents
- Awarded strong engaging RA of the year by doing research on social behavior and using the results to create fun but appropriate events for college students.
Resident Anchor
Respublica
Pretoria, South Africa
08.2019 - 12.2020
- Construct and distribute a budget for all resident events in 2020
- Plan and execute educational events for the residents in the year 2020
- Take care of all resident related issues and care for about 2000 student residents.
Education
Master of Public Administration - Health
Lincoln Memorial University
05.2023
Bachelor of Medical Science -
University of Pretoria Pretoria
12.2020
Skills
- SKILLS & ABILITIES
- Ability to simply breakdown and explain complex information to a group
- Excellent at capturing a room full of People
- Proficient communication skills
- Very Likeable because of my ability to empathize with people
- In-depth knowledge of medical terminology
- Ability to lead a growing team to exceed expected goals
- Excellent organizational skills
Community Service
One of seven of the Black History Month Panel, where I improved the knowledge of students about diversity by a margin at Lincoln Memorial University earlier this year. Volunteered and achieved a first win in program history as a DII Field Hockey Assistant Coach. Organized and packed food packages at Christian Revival Church South Africa for Covid- 19 relief, as well as managed a research to simplify educational information and provide it for all the Students in Pretoria South Africa as well as for the elders in rural areas about stopping the spread of Covid-19, April 2020 – October 2020.
Accomplishments
· USTFCCCA All-Academic Men’s Track and Field Award 2022
· USTFCCCA All Region Southeast Men Cross Country 2021
· USTFCCA All-Academic Men’s Cross-Country Award 2021
Timeline
Ticket Sales Manager
Lincoln Memorial University
09.2022 - 02.2023
International Program Graduate Assistant
Lincoln Memorial University
08.2022 - Current
Catering
08.2022 - Current
Student manager
Chartwells
08.2021 - Current
Resident Assistant
Lincoln Memorial University
08.2021 - 01.2022
Resident Anchor
Respublica
08.2019 - 12.2020
Master of Public Administration - Health
Lincoln Memorial University
Bachelor of Medical Science -
University of Pretoria Pretoria
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