Khris Jennifer Castillo
Hialeah
Summary
Dynamic retail professional with extensive experience, excelling in merchandise display and customer engagement. Proven track record in boosting sales revenue through effective staff development and problem resolution. Adept at optimizing store operations while fostering a positive team environment, ensuring exceptional customer service and satisfaction. Up for anything and ready to add more skills and learn to grow and be better everyday.
Overview
8
8
years of professional experience
Work History
Retail Assistant Manager
T-Mobile / Gp-mobile
07.2023 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Sales Associate
Verizon Wireless
11.2020 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Office Manager
Co-plan Salud.
01.2019 - 10.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales Manager
Forever 21, Inc. Dolphin Mall
01.2018 - 05.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Associate
Agaci Store
04.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts - Mass Communication
Miami Dade College
Miami, FL05-2020
High School Diploma -
Ronald Reagan Senior High School
Miami, FL05-2017
Skills
- Merchandise display
- Store operations
- Customer engagement
- Retail operations
- Staff development
- Staff training and development
- Computer skills
- Customer service
- Work Planning and Prioritization
- Problem resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Assistant Manager
T-Mobile / Gp-mobile
07.2023 - Current
Sales Associate
Verizon Wireless
11.2020 - 06.2023
Office Manager
Co-plan Salud.
01.2019 - 10.2020
Sales Manager
Forever 21, Inc. Dolphin Mall
01.2018 - 05.2019
Sales Associate
Agaci Store
04.2017 - 01.2018
Associate of Arts - Mass Communication
Miami Dade College
High School Diploma -
Ronald Reagan Senior High School
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