Efficient and effective team player with strong attention to detail, organizational skills, and ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Khristian Williams
Schaumburg,Illinois
Summary
Overview
10
years of professional experience
Work History
Fieldwork NRC
Team Supervisor
03.2023 - Current
Job overview
- Monitor up to 15 recruiters to promote and ensure a positive and productive work environment is maintained
- Schedule and confirm 30+ respondents daily
- Track progress of up to, and exceeding 25 different client research studies
- Administer performance reviews for recruiters, analyzing achievements and shortcomings to meet and exceed workplace standards
- Conduct daily team meetings to discuss and address study details and progress updates
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
JDRC Managed Services
Wellness Advisor Team Lead
01.2021 - 10.2022
Job overview
- Worked on weekly marketing campaigns for new products coming into the market
- Educated clients on the importance of proper nutrition and exercise, resulting in healthier lifestyle choices.
- Improved client wellness by providing empathetic support, conducting comprehensive health assessments and creating personalized plans throughout their wellness journey.
- Accurately fulfill 100+ customer orders daily to avoid the loss of inventory and ensure customer satisfaction
- Handle cash register duties: ensuring proper amounts are given for purchase and depositing cash to the designated safeguarded area at the end of a shift
- Trained 4 employees on best practices and how to help market products to increase sales.
Labcorp
Specimen Accessioner
07.2016 - 12.2019
Job overview
- Trained 7 new employees on standard operating procedures, daily duties, and oversaw team performance on weekly bases
- Enter 29,000 client lab specimen data daily into the company system with 100% accuracy
- Pour off patient samples and seal them into the proper receptacles
- Type at a minimum speed of 60 wpm to ensure quick service to all clients.
- Enhanced laboratory productivity with timely accessioning of incoming specimens.
- Followed safety protocols while handling hazardous materials.
David's Bridal
Customer Service Associate
04.2014 - 08.2014
Job overview
- Scheduled over 500 appointments via phone or face-to-face monthly and steamed over 20 dresses daily
- Assisted in the completion of sales orders made by customers
- Provided assistance to maximize customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
South UniversitySavannah, GA
Bachelor of Arts in Psychology
07.2020
University Overview
Skills
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Complaint Handling
- Staff Training
- Attention to Detail
- Daily workflow improvement
- Problem-Solving
Timeline
Team Supervisor
Fieldwork NRC
03.2023 - Current
Wellness Advisor Team Lead
JDRC Managed Services
01.2021 - 10.2022
Specimen Accessioner
Labcorp
07.2016 - 12.2019
Customer Service Associate
David's Bridal
04.2014 - 08.2014
South University
Bachelor of Arts in Psychology
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