Khristina Freedman
Williamstown
Summary
An opportunity to obtain an automotive service/warranty or management position.
I have a professional attitude, as well as excellent people skills to build relationships with customers. I have over 10 years of automotive experience and management. Provide input and training abilities, as well as being very organized. Proficient with Microsoft Office, Works, Powerpoint, TCP Scanner, Cash Register, Company/Dealer Intranets, Automate, Dossier, and ADP.
Automotive professional with proven ability to deliver high-quality results in vehicle maintenance and repair. Strong focus on team collaboration, ensuring reliable performance under changing needs. Skilled in diagnostics, problem-solving, and customer service, with reputation for reliability and adaptability.
Overview
11
11
years of professional experience
Work History
Automotive Assistant Service Manager
Vineland Chrysler Dodge Jeep Ram
12.2024 - Current
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in increasing sales by maintaining a clean, organized showroom and effectively showcasing vehicle features.
- Advanced dealership reputation through participation in community events and local marketing initiatives.
- Demonstrated exceptional problem-solving abilities while assisting customers with various inquiries related to their automotive needs.
- Reduced customer wait time for services by efficiently coordinating schedules between technicians, advisors, and clients.
- Increased repeat business by building strong relationships with clients through attentive follow-up communications.
- Achieved higher customer satisfaction ratings based on comprehensive knowledge of automotive models, features, and specifications.
- Managed reception duties, scheduling appointments and greeting clients professionally upon arrival.
- Assisted in the preparation of rental agreements, maintaining accuracy and proper documentation at all times.
Automotive Service Advisor
Rk Kia Of Vineland
05.2024 - 12.2024
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Automotive Service Advisor
Prestige Subaru
07.2023 - 12.2023
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Automotive Service Advisor
Turnersville Chrysler Dodge Jeep Ram
07.2020 - 07.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Service Manager
Vann Dodge Chrysler Jeep Ram LLC
02.2019 - 07.2020
- Dispatch Work
- Close Repair Orders
- Open Repair Orders
- Scheduling
- Submit Digital Imaging
- Time Cards/Payroll
- Assisting Customer
- Handling Complaints
- Training/Coaching
- Hiring/Terminating
Warranty Administrator/Service Advisor
Spirit Chrysler
09.2016 - 03.2017
- Submit & Collect Warranty
- Assisting Service/Parts Director
Service Advisor
All Services Leasing, Inc.
08.2015 - 08.2016
- Writing Repair Orders
- Date Entry
- Handling Truck Break Downs On Road
- Insurance Requests
- Maintenance On Company Units
- Rentals
- Scheduling Customer's Units
Service Advisor
Pellegrino Chevrolet
03.2015 - 08.2015
- Writing Repair Orders
- Dispatch Work
- Schedule Appointments
- Answer Phones
- Order Parts
Service Advisor
Nissan of Atlantic City
02.2015 - 03.2015
- Writing Repair Orders
- Dispatch Work
- Schedule Appointments
- Answer Phones
- Order Parts
Service Advisor
Atlantic Chrysler Dodge Jeep Ram Audi Volkswagen
06.2014 - 02.2015
- Writing Repair Orders
- Dispatch Work
- Schedule Appointments
- Answer Phones
- Order Parts
Education
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Camden County College
Blackwood, New Jersey05.2007
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Overbrook Senior High School
Pine Hill, New Jersey06.2005
Skills
- Detail-oriented
- Scheduling appointments
- Warranty processing
- Repair estimates
- Automotive software
- Preventive Maintenance
- Preparing reports
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal skills
- Repair work planning
- Shop management
- Continuous improvement
- Time management abilities
- Adaptability
- Written communication
Timeline
Automotive Assistant Service Manager
Vineland Chrysler Dodge Jeep Ram
12.2024 - Current
Automotive Service Advisor
Rk Kia Of Vineland
05.2024 - 12.2024
Automotive Service Advisor
Prestige Subaru
07.2023 - 12.2023
Automotive Service Advisor
Turnersville Chrysler Dodge Jeep Ram
07.2020 - 07.2023
Service Manager
Vann Dodge Chrysler Jeep Ram LLC
02.2019 - 07.2020
Warranty Administrator/Service Advisor
Spirit Chrysler
09.2016 - 03.2017
Service Advisor
All Services Leasing, Inc.
08.2015 - 08.2016
Service Advisor
Pellegrino Chevrolet
03.2015 - 08.2015
Service Advisor
Nissan of Atlantic City
02.2015 - 03.2015
Service Advisor
Atlantic Chrysler Dodge Jeep Ram Audi Volkswagen
06.2014 - 02.2015
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Camden County College
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Overbrook Senior High School
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