Khrystian Taylor
Somerset,NJ
Summary
Dynamic professional with a proven track record at Capacity LLC, excelling in client account management and data entry. Adept at enhancing customer satisfaction through effective communication and implementing process improvements. Skilled in office administration and maintaining database integrity, ensuring accuracy and efficiency in all tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Human Services Department
10.2021 - 06.2022
- Maintained accurate records and documentation of client interactions and services provided
- Utilized electronic filing systems to organize confidential information efficiently
- Supported data entry tasks, ensuring accuracy and completeness of departmental databases
- Communicated effectively with clients and addressing inquiries promptly
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed approximately 30 incoming calls a day and 100 emails a day.
Client Account Manager
Capacity LLC
08.2019 - 08.2020
- Cultivated strong client relationships through effective communication and proactive account management.
- Coordinated cross-functional teams to ensure timely delivery of services and solutions.
- Analyzed client needs and provided tailored recommendations to enhance customer satisfaction.
- Implemented process improvements that streamlined operations and increased overall efficiency.
- Managed approximately 20 incoming calls a day and 10 shipments a day equally divided by my team.
Data Entry Clerk
Capacity LLC
06.2018 - 08.2019
- Processed and entered high volumes of data with accuracy and attention to detail.
- Maintained database integrity by performing regular audits and updates on records.
- Collaborated with team members to improve data entry workflows and efficiency.
- Trained new employees on data entry procedures and best practices.
- Entered over 2,000 spread sheet entries per day.
Education
High School Diploma -
Franklin High School
Franklin, NJ07.2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Accomplishments
- Advanced from Data Entry Clerk to Client Account Manager within one year for showing I can handle more responsibility and always maintained over average and efficient work ethic.
- Training - Responsible for training all new temp Administrative Assistant employees to ensure continued quality of customer service.
Certification
- Work-life Balances and Boundaries Training 05/26/2022
- ABCS for fighting Isolation and Loneline 05/26/2022
- Healthy Communication 05/26/2022
- New Jersey Violence: Recognize, Prevent and Report 2021- 05/03/2002
- New Jersey State Employee Ethics Training 2021 05/09/2022
- ABCS for fighting Isolation and Loneline 05/26/2022
Timeline
Administrative Assistant
Human Services Department
10.2021 - 06.2022
Client Account Manager
Capacity LLC
08.2019 - 08.2020
Data Entry Clerk
Capacity LLC
06.2018 - 08.2019
High School Diploma -
Franklin High School