Khrystine Haynes
Sedgwick County MABCD
Wichita,Kansas
1
Certification
10
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Trade Permit Writer
4 Years 11 Months- Analyzed project plans to identify necessary permits and documentation requirements.
- Provided training sessions for new staff on permit writing procedures and best practices.
- Maintained up-to-date knowledge of regulatory changes affecting permitting process efficiency.
- Reviewed submitted documents for accuracy, completeness, and adherence to standards.
- Collaborated with contractors and developers to clarify application processes and requirements.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Evaluated licensing applications for compliance with regulatory standards and organizational policies.
- Developed and maintained a comprehensive database for tracking license renewals
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
Account Expert
5 Years- Provided expert guidance on customer accounts, enhancing satisfaction through tailored solutions.
- Resolved complex customer inquiries, ensuring timely and accurate information delivery.
- Developed training materials and conducted workshops to elevate team knowledge on account services.
- Enhanced client satisfaction by providing timely and accurate account information.
- Maintained thorough documentation of all client interactions, ensuring easy access to critical information for future reference.
- Assisted in the development of training materials for new Account Experts, sharing best practices and industry knowledge.
- Trained new team members on account systems and best practices for optimal performance.
- Implemented process improvements that streamlined call handling procedures, reducing average response time.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
High School Diploma
Skills
Cross-functional collaboration
Collaboration
Permit application guidance
Problem-solving abilities
Certification
Permit Technician
Zoning Inspector
Timeline
Trade Permit Writer
Sedgwick County MABCD
09.2021 - CurrentRead More
Account Expert
T-Mobile
09.2016 - 09.2021Read More
Wichita North High School
High School Diploma
Read More