Khuram Shaikh
Bolingbrook,IL
Summary
Seasoned Product Manager with expertise in B2B and B2C SaaS, adept at driving product success through strategic KPI and OKR management. Proven ability to lead cross-functional teams, enhance user experience, and deliver major releases generating significant revenue growth. Skilled in Agile methodologies, backlog management, and UI/UX optimization. Demonstrated success in executing high-impact projects on time and within budget, including a major software overhaul and a 1.5-year SaaS optimization initiative. Expertise in data-driven decision-making, API integration, and collaborative stakeholder engagement.
Overview
9
9
years of professional experience
Work History
Senior Product Manager
UL Solutions
08.2021 - 06.2024
- Managed four large initiatives with diverse development teams, reducing technical debt by 35% and achieving bi-weekly releases for system improvements, enhancements, bug fixes, and new features.
- Directed marketing efforts for new product launches, product line extensions, and existing products, ensuring alignment with sales, revenue, and profit margin targets.
- Implemented A/B testing strategies in collaboration with UI/UX teams to ensure alignment with customer preferences across mobile, tablet, and various screen resolutions.
- Communicated with field personnel to identify target markets, coordinate margin and competitive analysis, and drive strategic planning.
- Conducted onsite and Team's product training sessions.
- Owned the commercial success of the product by closely collaborating with sales, marketing, client services, legal, and compliance teams to shape go-to-market plans, pricing strategies, and product objectives.
- Lead customer demonstrations and presentations to promote product lines.
- Crafted initiatives, features, user stories, tasks, and bugs using Aha! and Jira, integrating 2-Way with Trello. Applied Agile Scrum methodology, actively participating in daily stand-ups, sprint planning, and retrospectives
- Collaborated with multiple APIs to define system scope and objectives, aligning with user needs, business systems, and industry requirements.
- Revamped the registration and payment portal to enhance both user experience and functionality.
- Conducted mockup review sessions and prototype demonstrations with stakeholders and customers to gather feedback and refine user experience. Led demonstration calls with both external and internal customers to highlight the strengths of the SaaS product.
- Assertively managed business priorities, addressing opposing viewpoints while consistently adhering to Agile principles and practices.
- Managed a team comprising 2 Product Managers and 3 Product Owners.
Product Manager/Product Application Specialist
Brookfield Properties
02.2018 - 08.2021
- Managed stakeholder expectations effectively throughout the entire product development process.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Ensured compliance and addressed vendor concerns by maintaining rigorous checks and balances. Managed a $500K budget, successfully completing the project with $8K remaining.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Led the redesign of the flagship product's user interface, achieving a 20% increase in user engagement and a 15% reduction in customer support tickets.
- Utilized Agile Scrum methodology, actively participating in daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Wrote backlogs, user stories, tasks, and bugs using Jira, and managed documentation in Confluence.
Product Owner
UL Solutions
03.2016 - 02.2018
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Analyzed customer feedback to identify areas for improvement.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Streamlined backlog management, ensuring alignment with strategic goals and timely feature delivery.
- Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
- Owned and prioritized product backlog.
Front End Lead Supervisor
Roundy's Supermarkets Inc.
02.2015 - 02.2018
- Participated in ongoing professional development opportunities to stay current with industry trends and emerging technologies.
- Managed daily store funds and monitored all aspects of revenue, losses, and total sales. Oversaw cash ordering, and submitted cash deposits to Garda.
- Managed multiple projects simultaneously while meeting tight deadlines, prioritizing tasks effectively based on business needs.
- Resolved complex browser compatibility issues through thorough testing and debugging processes, ensuring seamless user experience across various devices.
Education
Bachelor of Arts - Finance
University of Texas - San Antonio
San Antonio, TX , United States12.2014
Skills
- Go-to-market strategy development
- Pricing strategies
- Cross-functional team leadership
- Competitive analysis
- Decisive, decision maker
- Product Development and Launch
- Marketing Strategy
- Sales Enablement
- Lifecycle and portfolio Management
- Market Research and Analysis
- Product roadmaps
- Business development
- Innovative and problem solver
- Market segmentation
- Enthusiastic team player
- Deadline-driven
- Start-up background
- Excellent written and verbal communicator
- Forecasting
- Product Differentiation
- Clinical training, registered respiratory therapist
- New product development
- Class I, II and III medical devices
- Cross Functional Leadership
- Customer research
- A/B Testing
Accomplishments
- Launched a major overhaul of Prospector, a 25-year-old software with significant technical debt and outdated UI/UX and data store. Successfully updated the platform, resulting in a 30% revenue increase within six months.
- Developed a comprehensive customer portal from scratch, enabling users to view and pay invoices, access historical invoices, schedule appointments, communicate with support, and request secure documents. This initiative streamlined operations, reduced headcount, and enhanced customer visibility and engagement.
- Developed a portal to resolve logistical challenges between raw material suppliers and manufacturers by providing a refined search capability to track material availability and identify supply options by country. This streamlined the material sourcing process and improved coordination between parties.
- Created a lead generation portal incorporating diverse marketing strategies, including webinars, newsletters, targeted emails, and banner ads. This initiative led to a 10% increase in portal users and a 12% boost in company revenue.
- Introduced Agile methodology to an organization unfamiliar with its practices, effectively demonstrating its benefits through targeted communication and webinars. Successfully facilitated the adoption of Agile, resulting in a 22% increase in productivity for product owners and managers.
Certification
- Lean Six Sigma
- CSPO
- Toastmaster runner up
Certification
- CM - Certified Manager Certification
- CSPO - Certified Scrum Product Owner
- Lean Six Sigma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Manager
UL Solutions
08.2021 - 06.2024
Product Manager/Product Application Specialist
Brookfield Properties
02.2018 - 08.2021
Product Owner
UL Solutions
03.2016 - 02.2018
Front End Lead Supervisor
Roundy's Supermarkets Inc.
02.2015 - 02.2018
Bachelor of Arts - Finance
University of Texas - San Antonio
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