KHYJUR SHELTON
Fayetteville,GA
Summary
Personable and detail-oriented operations professional with 7+ years of experience in customer service, logistics, and team supervision. Adept at coordinating high-volume service operations, communicating with customers, and ensuring smooth workflow between departments. Strong organizational and interpersonal skills with a proven ability to troubleshoot issues, meet deadlines, and maintain customer satisfaction.
Overview
12
12
years of professional experience
Work History
Event Coordinator
Hanna Brothers
Fayetteville, GA
03.2024 - Current
- Managed inventory control, tracking supplies to prevent shortages and reduce waste.
- Trained and mentored junior staff on event execution procedures and customer service standards.
- Implemented quality assurance protocols to ensure high standards in food presentation and service.
- Analyzed client feedback to identify areas for improvement, enhancing overall customer satisfaction.
Operations Coordinator / Warehouse Manager
Red Letters
Atlanta, USA
11.2021 - 01.2024
- Directed daily operations, inventory, and customer order fulfillment for an e-commerce business.
- Managed communication between departments to streamline order tracking and client satisfaction.
- Trained staff and implemented standard operating procedures for efficient service.
Customer Service Lead / Server
The Cheesecake Factory
Dunwoody, USA
05.2022 - 12.2023
- Delivered high-level customer service in a fast-paced, high-volume setting.
- Resolved guest concerns promptly, ensuring satisfaction and loyalty.
- Trained and mentored new team members on service protocols and upselling techniques.
Electrician
Infinite Creations
Atlanta, CA
06.2014 - 05.2019
- Oversaw project timelines, ensuring timely completion of electrical installations within budget constraints.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
Manager / Lead Server
Chick-fil-A
Fayetteville, USA
02.2017 - 03.2019
- Supervised a 25-person front-of-house team, ensuring efficient service and smooth scheduling.
- Supported mobile order and catering operations, often handling multiple service lanes.
- Coordinated with the kitchen to manage ticket times and customer expectations.
Education
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GA01-2016
Skills
- Customer Relations & Satisfaction
- Workflow & Service Scheduling
- Operations & Inventory Coordination
- Issue Resolution & Communication
- Team Leadership & Training
- Google Workspace & Microsoft Excel
- POS & Service Management Systems
- Multitasking in High-Pressure Settings
Timeline
Event Coordinator
Hanna Brothers
03.2024 - Current
Customer Service Lead / Server
The Cheesecake Factory
05.2022 - 12.2023
Operations Coordinator / Warehouse Manager
Red Letters
11.2021 - 01.2024
Manager / Lead Server
Chick-fil-A
02.2017 - 03.2019
Electrician
Infinite Creations
06.2014 - 05.2019
High School Diploma -
Kennesaw Mountain High School