Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Maurer

Philadelphia,PA

Summary

Diligent food service worker with successful history in high class, fast pace restaurant settings and dedication to supporting team with hard work and knowledgeable service in all type environments. Familiar with food safety requirements and taking accurate orders. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Food Runner

Forsythia
Philadelphia, PA
08.2019 - Current
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery..
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Assisted servers with table settings and beverage refills when restaurant was busy.

Customer Service Associate

Bridgestone Retail Operations
Cherry Hill, NJ
08.2018 - 05.2019
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Skilled using cash register including processing sales discounts and refunds.

Assistant General Manager

Smoothie King
Marlton, NJ
12.2017 - 07.2018
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Handled cash accurately and prepared deposits.
  • Completed inventory purchases and oversaw restocking.
  • Motivated, trained and disciplined employees to maximize performance.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.

Customer Service Representative

Thoroughbred Research Group
Fort Myers, FL
01.2016 - 10.2017
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Educated customers on promotions to enhance sales.

Education

High School Diploma -

Palmetto Youth Academy
Palmetto, Fl
05.2017

Skills

  • Cleaning and sanitizing
  • Training and development
  • Team leadership expertise
  • Strategic planning skill
  • Employee scheduling
  • Order fulfillment
  • Report preparation
  • Sale expertise
  • Retail store support
  • Retail materials management
  • Professional telephone demeanor
  • Key holder experience
  • Data entry
  • Stocking and replenishing
  • Staff education and training

Timeline

Food Runner

Forsythia
08.2019 - Current

Customer Service Associate

Bridgestone Retail Operations
08.2018 - 05.2019

Assistant General Manager

Smoothie King
12.2017 - 07.2018

Customer Service Representative

Thoroughbred Research Group
01.2016 - 10.2017

High School Diploma -

Palmetto Youth Academy

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