Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zauria Mcdougal

West Memphis,AR

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Bojangles' Famous Chicken 'n Biscuits
Memphis, TN
09.2024 - Current
  • Assisted in managing daily operations at a fast-paced restaurant environment.
  • Trained new team members on customer service and food safety protocols.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Monitored food quality and presentation to maintain brand standards consistently.
  • Maintained up-to-date knowledge of company products and services.

Opening Team Lead

Chik-Fil-A
West Memphis, Arkansas
09.2020 - 09.2024
  • Supervised team members to ensure exceptional customer service standards.
  • Trained new employees on operational procedures and company policies.
  • Managed inventory levels to maintain stock availability and minimize waste.
  • Resolved customer inquiries and complaints with professionalism and empathy.

Cashier/Cook's Assistant

Dixie Queen
West Memphis, Arkansas
06.2018 - 08.2022
  • Assisted customers with transactions and answered inquiries promptly.
  • Operated cash register and processed payments efficiently.
  • Ensured cleanliness and organization of the checkout area at all times.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Cashier

Kroger
Blytheville, Arkansas
01.2016 - 05.2018
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and store navigation.
  • Handled cash, credit, and debit card payments with accuracy.
  • Collaborated with team members to ensure smooth store operations.

Education

High School Diploma -

KIPP Blytheville Preparatory School
Blytheville, AR
05-2018

Associate of Science -

Arkansas State University-MidSouth
West Memphis, AR

Skills

  • Operational procedures
  • Team supervision
  • Effective communication
  • Customer service
  • Attention to detail
  • Team motivation
  • Team leadership

References

References available upon request.

Timeline

Assistant Manager

Bojangles' Famous Chicken 'n Biscuits
09.2024 - Current

Opening Team Lead

Chik-Fil-A
09.2020 - 09.2024

Cashier/Cook's Assistant

Dixie Queen
06.2018 - 08.2022

Cashier

Kroger
01.2016 - 05.2018

High School Diploma -

KIPP Blytheville Preparatory School

Associate of Science -

Arkansas State University-MidSouth

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