Nathaly Rincon
Norwalk,CA
Summary
Dedicated Store Manager with extensive experience in employee training, budget oversight, and operational procedures. Demonstrated success in resolving customer complaints and fostering a positive work environment to enhance team performance and service quality. Proficient in English and Spanish.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Goodwill Store
Long Beach, California
08.2025 - 12.2025
- Trained new employees on operational procedures and customer service standards.
- Assisted in budget oversight to ensure adherence to financial guidelines and targets.
- Promoted a positive work environment.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Implemented process improvements that increased overall store efficiency.
- Maintained accurate records of employee performance and attendance for management review.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Worked opening, closing, and double shifts.
Store Manager
Fast 5xpress
Torrance, California
03.2020 - 04.2025
- Onboarded new employees in time reporting and payroll systems.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Calculated overtime, vacation sick hours, and other categories of time.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintaining inventory of cleaning products used.
- Performed routine maintenance on machinery, including lubrication, cleaning.
Cashier
Fast 5xpress
Norwalk, California
08.2013 - 03.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting memberships to increase sales potential.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06-2013
Skills
- Employee training
- Budget oversight
- Customer service
- Operational procedures
- Process improvement
- Sales reporting
- Inventory management
- Payroll administration
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Sales promotions
- Employee terminations
- Store opening and closing procedures
- Retail merchandise quality standards
- POS systems
Timeline
Assistant Manager
Goodwill Store
08.2025 - 12.2025
Store Manager
Fast 5xpress
03.2020 - 04.2025
Cashier
Fast 5xpress
08.2013 - 03.2016
High School Diploma -
Norwalk High School