Khyrin Ducre
Peachtree Corners,GA
Summary
I am a dependable and experienced worker who has a proven track record of efficiently completing tasks in various settings. Experienced in manual labor, equipment operation, and keeping a clean and organized workspace; Safety-conscious with a strong work ethic and the ability to adapt to different environments. I am ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
Work History
Security Operations Center Shift Supervisor
EyeQ Monitoring
Atlanta, GA
08.2023 - Current
- Trained employees in physical security measures such as access control systems, video surveillance systems, and alarm systems.
- Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Provided feedback to team members regarding job performance improvement opportunities.
- Investigated suspicious activity or incidents reported by personnel or detected by security monitoring equipment.
- Prepared and presented reports on security status and incidents to senior management/shift manger.
Security Operations Center Agent
EyeQ Monitoring
Atlanta, GA
09.2021 - 08.2023
- Monitored security systems and cameras to ensure proper operation and detect any suspicious activity.
- Assessed alarms and dispatched appropriate personnel to investigate disturbances.
- Followed established protocols for investigating incidents or accidents occurring on site.
- Communicated with local law enforcement agencies in order to report criminal activity or provide assistance during investigations.
- Monitored fire, intruder detection, or other security systems.
- Provided customer service support related to security issues via telephone or email.
- Effectively communicated to management regarding issues, problems, and policy changes.
- Maintained high levels of alertness throughout shifts.
Sales Associate
Dicks Sporing Goods
Tucker, GA
10.2019 - 07.2021
- Provided excellent customer service by greeting customers, answering questions, and resolving complaints.
- Maintained shoe department by organizing shoes by size, color and style.
- Performed regular stockroom duties, including receiving shipments and organizing back stock.
- Adhered to company initiatives and achieved established goals.
- Collaborated with team members to achieve sales goals and contribute to the store's success.
- Performed other tasks as assigned by management.
Education
High School Diploma -
Tucker High School
Tucker, GA05-2020
Some College (No Degree) - Electrician
Lincoln College of Technology - Marietta
Marietta, GASkills
- Leadership
- Surveillance monitoring
- NCCER Certified
- Excellent written and verbal communication skills
- Valid Georgia driver's license
- Operations Management
- Training and mentoring
- Problem-solving
- Customer Service
- Escalation management
- Lift minimum of 50 pounds
- Attention to detail
- Organization
- Time Management
- Teamwork
References
References available upon request.
Timeline
Security Operations Center Shift Supervisor
EyeQ Monitoring
08.2023 - Current
Security Operations Center Agent
EyeQ Monitoring
09.2021 - 08.2023
Sales Associate
Dicks Sporing Goods
10.2019 - 07.2021
High School Diploma -
Tucker High School
Some College (No Degree) - Electrician
Lincoln College of Technology - Marietta
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