Ki Johnson-Barr
Goose Creek,SC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
Sportsman's Warehouse
North Charleston, SC
10.2020 - Current
- Maintain computer and physical filing systems.
- Create, maintain and update filing systems for paper and electronic documents.
- Update reports, managed accounts, and generate reports for company database.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Evaluate employee records and productivity and submit evaluation reports.
- Deliver performance reviews, recommending additional training or advancements.
- Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.
- Maintain front end P.O.S and cash deposits.
- Oversee customer questions and complaints.
- Maintain e-commerce program.
Administrative Assistant
Field And Stream
North Charleston, SC
09.2018 - 10.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully ran yearly inventories for multiple locations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Department Manager
Field And Stream
North Charleston, SC
05.2017 - 09.2018
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Planned and executed floor moves, merchandise placement, and overall sales set-up.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Field And Stream
North Charleston, SC
07.2015 - 05.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Helped with yearly product inventories.
Education
High School Diploma -
Goose Creek High School
Goose Creek, SC05.2000
Skills
- Office Management Software
- Banking Operations
- Scheduling
- Notary Public
- Policy and Procedure Modification
- Conflict Management
- Employee Coaching and Mentoring
- Policy Implementation
- Manage Inventory
- Assist Customers
- Train Employees
- Information Confidentiality
- Order Fulfillment
Timeline
Office Manager
Sportsman's Warehouse
10.2020 - Current
Administrative Assistant
Field And Stream
09.2018 - 10.2020
Department Manager
Field And Stream
05.2017 - 09.2018
Sales Associate
Field And Stream
07.2015 - 05.2017
High School Diploma -
Goose Creek High School