Ki Ki
Kent,WA
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Overview
3
3
years of professional experience
Work History
Server Shift Leader
Applebees
07.2023 - 02.2024
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Team Member
Jack In The Box
05.2021 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Arts - Public Health
Settle Central College
Seattle 06.2027
Skills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Verbal and written communication
- Assignment Delegation
- Dining room management
Languages
English
Full Professional
Timeline
Server Shift Leader
Applebees
07.2023 - 02.2024
Team Member
Jack In The Box
05.2021 - 03.2023
Bachelor of Arts - Public Health
Settle Central College