Ki McKnight
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company, as well as personal goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Cashier
Downtown Hammond
116 E Thomas St, Hammond, LA 70401
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
OGP
Walmart
2799 W Thomas St, Hammond, LA 70401
12.2022 - Current
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Hostess
J Alexander's
6457 Bluebonnet Blvd, Baton Rouge, LA 70809
09.2022 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
OGP
Walmart
2799 W Thomas St, Hammond, LA 70401
06.2022 - 09.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Front End Team Leader
Snow Bro's Snowballs
2459 Ronald Reagan Hwy, Hammond, LA 70403
05.2022 - 06.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Front End Team Lead
Blizzard Snowbalz
17290 Hwy 190 East, Hammond, LA 70403
02.2022 - 05.2022
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing tasks.
Education
Hammond High Magnet School
Hammond, LA05.2022
Skills
- Organizational Skills
- Attention to Detail
- Multitasking Abilities
- Product Knowledge
- Computer Skills
- Good Telephone Etiquette
- Customer Service
- Flexible and Adaptable
Timeline
Cashier
Downtown Hammond
02.2023 - Current
OGP
Walmart
12.2022 - Current
Hostess
J Alexander's
09.2022 - 12.2022
OGP
Walmart
06.2022 - 09.2022
Front End Team Leader
Snow Bro's Snowballs
05.2022 - 06.2022
Front End Team Lead
Blizzard Snowbalz
02.2022 - 05.2022
Hammond High Magnet School