Summary
Overview
Work History
Education
Skills
Timeline
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Ki McKnight

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company, as well as personal goals.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.



Overview

2
2
years of professional experience

Work History

Cashier

Downtown Hammond
02.2023 - Current
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Welcomed customers and helped determine their needs.

OGP

Walmart
12.2022 - Current
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.

Hostess

J Alexander's
09.2022 - 12.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

OGP

Walmart
06.2022 - 09.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Front End Team Leader

Snow Bro's Snowballs
05.2022 - 06.2022
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Front End Team Lead

Blizzard Snowbalz
02.2022 - 05.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing tasks.

Education

Hammond High Magnet School
Hammond, LA
05.2022

Skills

  • Organizational Skills
  • Attention to Detail
  • Multitasking Abilities
  • Product Knowledge
  • Computer Skills
  • Good Telephone Etiquette
  • Customer Service
  • Flexible and Adaptable

Timeline

Cashier

Downtown Hammond
02.2023 - Current

OGP

Walmart
12.2022 - Current

Hostess

J Alexander's
09.2022 - 12.2022

OGP

Walmart
06.2022 - 09.2022

Front End Team Leader

Snow Bro's Snowballs
05.2022 - 06.2022

Front End Team Lead

Blizzard Snowbalz
02.2022 - 05.2022

Hammond High Magnet School

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Ki McKnight