Ki-Yanna Bostick
Fort Lauderdale,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Jersey Mikes
08.2023 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Overnight Team Supervisor
Wawa
11.2022 - 07.2023
- Upheld store operation policies and standards by emphasizing customer service, safety, security and quality
- Provide direction, motivation, and coaching for associates during the shift
- Prepare and maintain stock levels for all appropriate food service items by day part
- Enforce Wawa’s cash handling and accountability processes and perform manager functions on register
- Administer check-in of external and internal vendors according to corporate procedures.
Sales Associate
Marriott Hotel
03.2022 - 10.2022
- Assessed and resolved guest complaints and inquiries about hotel services, policies, products, and other topics
- Scheduled and maximized rates for all client reservations and encouraged room upgrades
- Met sales and service goals as they are communicated.
Member Experience Associate
Nation’s Benefits
09.2021 - 02.2022
- Handled calls for account issues, new sign-ups, service cancellations and cross-selling opportunities
- Developed strategic solutions to customer conflicts and challenged situations using internal knowledge
- Audited customer accounts to maintain up-to-date documentation and records.
Manager
RaceTrac
05.2020 - 09.2021
- Reviewed performance data to monitor and measure store productivity, goal progress and activity levels
- Adjusted staff job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
High School Degree -
South Plantation High School
Plantation, FL06.2019
Skills
- Collaboration, Critical Thinking, Leadership, Staff Management
- MS Office Suite, Google Drive, Mac and Window OS
- Appointment Scheduling
- Team Collaboration
- Customer Support
- Problem Resolution
- Complex Problem-Solving
- POS System Operation
- Refunds and exchanges
- Sales closing
- Safety Regulations
Customer Service
Auditing, Cash Handling, Computer Technology, Inventory, Negotiation, Sales
Volunteer Experience
Church, Fort Lauderdale, FL, Preschool/Sunday School Teacher, 01/01/19, 03/01/20, Designed and carried out lessons in accordance with approved religious curriculum., Utilized all institution supplies and resources effectively., Provided assistance for all special Sunday school events., Guided and assisted children in completion of all assigned projects and lessons., Attended all required teacher and management meeting and workshops., Ensured clean and presentable appearance of Sunday school area.
Timeline
Customer Service Associate
Jersey Mikes
08.2023 - Current
Overnight Team Supervisor
Wawa
11.2022 - 07.2023
Sales Associate
Marriott Hotel
03.2022 - 10.2022
Member Experience Associate
Nation’s Benefits
09.2021 - 02.2022
Manager
RaceTrac
05.2020 - 09.2021
High School Degree -
South Plantation High School
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