Kia Denson-Usher
Columbia,USA
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Austin Finance Company
Greenville, USA
09.2025 - Current
- Managed loan processing from application through approval, ensuring timely communication with stakeholders.
- Reviewed applicants' credit histories and paperwork to assess loan feasibility and ensure informed decisions.
- Built strong relationships with clients through excellent rapport-building skills and consistently delivering high-quality service.
- Engaged with borrowers on repayment plans to encourage responsible financial behavior and support successful loan management.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Prepared loan documents and clarified terms to ensure applicants understood loan conditions and requirements.
Front Desk Receptionist
Tru By Hilton
Rockwall, USA
11.2023 - 06.2025
- Greeted guests at front desk, fostering positive interactions during check-in process.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits and payments, ensuring accurate and efficient transactions.
- Managed high-volume phone calls, efficiently directing inquiries to appropriate personnel for timely resolution.
Front Desk Receptionist
Express Inn & Suites
Greenville, USA
05.2016 - 11.2023
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk, facilitating check-in process while fostering welcoming atmosphere through engaging conversations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Managed high-volume phone calls, efficiently directing inquiries to appropriate personnel for timely resolution.
- Resolved customer problems and complaints.
- Addressed and resolved customer problems and complaints, enhancing overall guest experience.
- Optimized front office management processes, ensuring seamless operations.
- Contributed to team efforts by accomplishing related results.
Education
High School Diploma -
Greenville High School
Greenville, TXSkills
- Customer service
- Client Relations
- Client communication
- Problem Solving
- Attention to Detail
- Time Management
- Scheduling
- Administrative tasks
- Office management
- Data Entry
- Financial Analysis
- Risk Assessment
- Collaboration
- Communication
- Active Listening
- Customer Satisfaction
References
- Nakita Jackson (901)825-3327
- Brandy Sink (903)303-7870
- Danny Patel (214)491-8931
- Whitney Kendricks (903)348-1299
Timeline
Assistant Manager
Austin Finance Company
09.2025 - Current
Front Desk Receptionist
Tru By Hilton
11.2023 - 06.2025
Front Desk Receptionist
Express Inn & Suites
05.2016 - 11.2023
High School Diploma -
Greenville High School