Kia Henderson
Pearland,TX
Summary
Passionate professional with extensive experience in retail sales, teaching, and coaching. Committed to fostering growth and development in individuals through mentorship, education, and team-building. Dedicated to exceeding expectations by leveraging my leadership skills, teaching expertise, and coaching strategies to inspire success and create positive, impactful experiences.
Overview
11
11
years of professional experience
Work History
Specialist
Verizon Wireless
09.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Retail Sales Executive & Floor Lead
Comcast
11.2022 - 07.2024
- Led sales strategies and mentored staff to exceed performance metrics.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Collaborated on multiple retail projects, including kiosk operations and store transitions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased customer satisfaction by resolving issues promptly and professionally.
Retail Sales Professional
Comcast
12.2018 - 11.2022
- Provided training and coaching to new hires, fostering professional growth.
- Recognized for consistently achieving top sales rankings within the Texas region.
- Supported a positive work environment, fostering camaraderie among team members leading to improved performance.
- Maximized customer satisfaction through providing excellent service and addressing concerns promptly.
Store Manager
Journeys Shoe Store
10.2016 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Paraprofessional (SPED)
Spring Independent School District
06.2014 - 10.2016
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Took part in professional development workshops to boost skills.
Education
Bachelor of Arts - Health And Wellness
The University of Arizona Global Campus
Arizona City, AZ11-2024
Skills
- Retail Sales and Customer Service
- Teaching and Mentorship
- Leadership Development
- Product Knowledge and Positioning
- Community Outreach and Coaching
- Proficient in Microsoft Office Suites
- Coaching and mentoring
- Team performance improvement
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Written communication
Timeline
Specialist
Verizon Wireless
09.2024 - Current
Retail Sales Executive & Floor Lead
Comcast
11.2022 - 07.2024
Retail Sales Professional
Comcast
12.2018 - 11.2022
Store Manager
Journeys Shoe Store
10.2016 - 06.2018
Paraprofessional (SPED)
Spring Independent School District
06.2014 - 10.2016
Bachelor of Arts - Health And Wellness
The University of Arizona Global Campus
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