Summary
Overview
Work History
Education
Skills
Timeline
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Kia Johnson

Jacksonville,NC

Summary

Highly motivated retail employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers.

Overview

11
11
years of professional experience

Work History

Customer Care Supervisor

Results CX
01.2020 - 01.2024
  • Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding.
  • Documented repair processes and helped streamline procedures for future technical support actions
  • Identified solutions to customer issues, including defective products, refunds, credits, and achieved customer satisfaction ratings of 91%-100%.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Responded to customer requests for products, services, and company information.

Inventory Supervisor

RGIS Inventory
07.2016 - 12.2019
  • Reviewed inventory control reports ensuring 100% accuracy and completeness
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Verified prices and computed totals to complete accurate invoices
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Monitored customer return shipments and communicated damages to manufacturer.
  • Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Supervised 2-50 inventory control personnel to support correct goods management and achievement of performance goals.

Customer Service Representative

Convergys Corporation
07.2013 - 06.2014
  • Assisted 50+ customers daily with package delivery or pick up questions
  • Delivered service and support to each customer professionally and efficiently
  • Processed refunds and exchanges in accordance with company policy.
  • Responded to 50+ customer requests for products, services, and company information.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

High School Diploma -

West Florence High School
Florence, SC

Skills

  • Sales/ Upselling
  • Phone Etiquette
  • Cash Handling/ Payment Processing
  • Communication Skills
  • Stocking Supplies and Retail Products
  • Customer Service
  • Proficient Math Skills
  • Attention to Detail
  • Retail display setup
  • Inventory Tracking

Timeline

Customer Care Supervisor

Results CX
01.2020 - 01.2024

Inventory Supervisor

RGIS Inventory
07.2016 - 12.2019

Customer Service Representative

Convergys Corporation
07.2013 - 06.2014

High School Diploma -

West Florence High School

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Kia Johnson