Summary
Overview
Work History
Education
Skills
Timeline
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Kia Meekins

Waldorf,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept in client service and process improvement, demonstrated through a 93% on-time delivery record and fostering a culture of continuous improvement. Skilled in sales expertise and team leadership, Excel in driving performance and building strong customer relationships.

Overview

12
12
years of professional experience

Work History

Sales Representative

Gordan Food Service
09.2022 - Current
  • Operate a semi-trailer truck, reefer trucks and dry vans across 6 states NJ-VA transporting refrigerated and frozen food and paper goods
  • Inspect truck before and after travel, avoiding potential safety hazards from improper hook-ups, tire wear and malfunctioning light systems
  • Ensure on time deliveries with careful planning and effective communication with vendors
  • Check and verify all loads for accuracy, and report all issues to management
  • Able to operate a two wheel handcart, electric and manual pallet jacks with loads up to 350 pounds,
  • Maintain a pristine driving record with an overall 93% on-time delivery history
  • Developed strong rapport with customers and created positive impression of business.

Table Games Dealer

Live! Casino & Hotel
10.2021 - 09.2022
  • Certified Table Games Dealer that facilitated games such as; Black Jack, Poker and Texas Holdem
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Worked directly with multiple players and contributed to their overall positive experience with fun atmosphere
  • Educated players about game rules and ensure proper game etiquette and conduct
  • Performed quick mathematical computations to determine player winnings
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.

Division Manager

Chimes
02.2020 - 10.2021
  • Supervised day-to-day operation of 5 homes in a manner that complies with regulations and Agency standards
  • Experienced with complex medical, mental and eating conditions in adults with disabilities such as Prader-Willi Syndrome, Pica, etc.
  • Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
  • Identified areas of improvement in operational workflows to better align resources with organizational goals.
  • Conducted scheduled and unscheduled site visits on a weekly basis to review environment, documentation, staff and person served activities/interactions to ensure compliance with Agency and regulatory standards
  • Coordinated Individual Plans (IP) planning process within prescribed time frames; including the assembly of a team that was both optimal for the process as preferred by the individual

Associate Director of Residential Services

Emerge, Inc
09.2017 - 02.2020
  • Managed the residential program for adult men and woman with intellectual and developmental disabilities as well as complex medical and behavioral support needs
  • Managed 6 Program Mangers and 50-100 employees
    Responsible for all facets of employee job development ensuring the company's mission and vision was demonstrated through high quality service
  • Supervised the formation and oversaw the delivery of state waiver services and supports
  • Ensured quality services were provided to individuals with compliance with Maryland State Licensing, The Office of Healthcare Quality (OHCQ) and Developmental Disabilities Administration (DDA)
  • Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.

Store Supervisor/ Sr. CSR

TD Bank
01.2013 - 09.2017
  • Generated over $500 Million dollars in loans independently.
  • Fulfilled diverse duties such as operate money counting machines, balanced and replenished ATM's, maintained accounts and opened new accounts.
  • Supervised daily operations by directing customer service, inventory and sales operations. Implemented training for all new employees.
  • Boosted branch sales volume by coordinating classes and workshops for major retailers by cultivating customer rapport and delivering superior customer service.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.

Education

Certified Drivers License, Class A -

North American Trade Schools
Windsor Mill, MD
06.2022

Associate of Science - Business Management And Human Resources

Anne Arundel Community College
Arnold, MD
05.2017

Skills

  • Sales expertise
  • Complex Problem-Solving
  • Client Service
  • Process Improvement
  • Customer Relationship Building
  • Performance Improvement
  • Staff Training
  • Client Account Management
  • Attention to Detail
  • Team Leadership
  • Computer Proficiency and Microsoft Office

Timeline

Sales Representative

Gordan Food Service
09.2022 - Current

Table Games Dealer

Live! Casino & Hotel
10.2021 - 09.2022

Division Manager

Chimes
02.2020 - 10.2021

Associate Director of Residential Services

Emerge, Inc
09.2017 - 02.2020

Store Supervisor/ Sr. CSR

TD Bank
01.2013 - 09.2017

Certified Drivers License, Class A -

North American Trade Schools

Associate of Science - Business Management And Human Resources

Anne Arundel Community College

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Kia Meekins