Kia Saunders
Detroit,MI
Summary
Dynamic healthcare professional with extensive experience at Corewell Health and Tenet Health , excelling in patient registration and team leadership. Proven track record in enhancing operational efficiency through process improvements and staff training. Skilled in MS Office Suite and effective communication, fostering strong business relationships while ensuring compliance with regulatory standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Admitting and Registration Supervisor
Corewell Health
03.2025 - Current
- Assisted in managing daily registration processes and ensured compliance with organizational policies.
- Supported staff training initiatives to enhance knowledge of registration procedures and software tools.
- Contributed to maintaining accurate records and updated databases for efficient information retrieval.
- Responded to inquiries from clients regarding registration status, providing timely and effective solutions.
- Collaborated with team members to streamline workflows, improving overall registration efficiency.
- Participated in quality assurance activities to ensure data integrity and adherence to standards.
- Conducted initial assessments of client needs, facilitating smooth onboarding experiences for new registrants.
- Engaged in continuous learning of systems and procedures to adapt quickly to changing requirements.
- Enhanced registration efficiency by implementing new software and streamlining processes.
- Evaluated department performance metrics, identifying areas for improvement and implementing targeted action plans to achieve desired results.
- Researched and resolved complex registration issues, resulting in improved patient experiences and streamlined billing processes.
- Conducted regular audits of registration records to identify areas for improvement and implement corrective actions as needed.
- Coordinated cross-training initiatives to ensure adequate coverage during peak times or staff absences, increasing overall productivity.
- Promoted a positive work environment through clear communication, effective leadership, and recognition of employee achievements.
- Improved data accuracy by regularly reviewing reports and collaborating with IT department on system enhancements.
- Actively participated in hospital-wide initiatives aimed at improving overall operational efficiency and patient satisfaction levels.
- Led team of registration staff, providing ongoing training and professional development opportunities.
- Implemented quality control measures to minimize errors and maintain compliance with regulatory standards.
- Oversaw daily operations of the registration department, maintaining a high level of accuracy and integrity in record keeping.
- Collaborated with clinical departments to ensure accurate patient information and seamless coordination of care.
- Mentored new staff members, providing support and guidance to help them achieve success in their roles.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality standards within the department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for employees.
- Kept high average of performance evaluations.
Patient Management Clerical Associate/Supervisor
Tenet Healthcare Corporation
11.2022 - 03.2025
- Processed incoming correspondence, ensuring timely distribution to appropriate departments.
- Maintained organized filing systems, improving document retrieval efficiency.
- Assisted in data entry tasks, ensuring accuracy and consistency in records management.
- Supported scheduling of meetings and appointments for team members as needed.
- Greet and check-in/check-out patients
- Collect co-payments and verify insurance coverage
- Secure authorizations for specialist visits
- Handle PAI reports for no-shows and financial clearance
- Assist with patient name change documentation
- Supervise staff workflow, scheduling, and task delegation
- Evaluate employee performance and set improvement goals
- Ensure business goals, deadlines, and standards are met
Lead Patient Service Representative
Tenet Physicians Group
01.2021 - 06.2022
- Supervised daily operations of patient service team to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new representatives on protocols, enhancing team performance and service consistency.
- Implemented process improvements that streamlined appointment scheduling and reduced patient wait times.
- Resolved complex patient inquiries and concerns, fostering positive relationships and improving satisfaction rates.
- Pre-register patients and collect demographic/financial data
- Coordinate surgeries, procedures, and diagnostic tests
- Monitor referrals and authorizations; contact patients as needed
- Scan and file documents in Athena
- Maintain knowledge of managed care contracts to reduce claim denials
- Deliver exceptional customer service
Patient Access Representative II
Conifer Healthcare Solutions
03.2009 - 07.2020
- Facilitated patient check-in processes using electronic health record systems for efficient data management.
- Verified insurance eligibility and benefits, ensuring accurate information for patient accounts.
- Coordinated communication between patients and healthcare providers to streamline appointment scheduling.
- Resolved patient inquiries and concerns, enhancing overall patient satisfaction and experience.
- Pre-register patients and quote estimated costs
- Collect demographic and financial information
- Monitor and secure referrals and authorizations
- File documents in IDOC
- Ensure accurate patient type classification for reimbursement
- Maintain contract knowledge to minimize financial risk
- Provide consistent, high-quality customer service
Education
No Degree - Pre-Nursing
Michigan State University
East Lansing, MIHigh School Diploma -
David Mackenzie High School
Detroit, MI06-2007
Skills
- Excellent listening, verbal, and written communication skills
- Teaching and Online Learning
- New Hire Training
- Business Relationships
- Auto Insurance, Health Insurance, Liability Insurance, Insurance Coverage
- Medicaid, Medicare, Worker’s Compensation
- Emergency Medical Treatment and Labor Act (EMTALA)
- MS Office Suite
- Maximo (CMMS), Citrix, CIS (LINK), Capstone, Powerchart
- Web Denis, IDOC, Athena, Nebo, Passport OneSource, HAP, PAI, Availity, Epic
- Deadline management
- Task delegation
- Employee scheduling
- Emergency preparedness
- Team management
- Firstnet, Corro Health, RapidResponse, Simplee, PBE Reports, Phreesia (Software), CISPro, MedeAnalytics
- Real-Time Systems
- Cash Handling
- Medical Terminology (basic knowledge)
Certification
- Certified Revenue Cycle Representative 8/25/25-5/31/2025
- BeWell Health Ambassador
- At your Core Culture expert
Languages
English
Full Professional
Timeline
Admitting and Registration Supervisor
Corewell Health
03.2025 - Current
Patient Management Clerical Associate/Supervisor
Tenet Healthcare Corporation
11.2022 - 03.2025
Lead Patient Service Representative
Tenet Physicians Group
01.2021 - 06.2022
Patient Access Representative II
Conifer Healthcare Solutions
03.2009 - 07.2020
No Degree - Pre-Nursing
Michigan State University
High School Diploma -
David Mackenzie High School