Kia Sykes
Montgomery,AL
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Comcast
Kansas City, MO
09.2024 - 05.2025
- Manage a team of customer service representatives in a fast-paced call center or service environment.
- Monitor team performance metrics and customer interactions to ensure high-quality service delivery.
- Provide coaching, feedback, and training to team members to support individual growth and team development.
- Handle escalated customer issues with professionalism and resolve them in a timely manner.
- Analyze data and reports to identify trends, service gaps, and opportunities for improvement.
Concierge Supervisor
Related Management
Chicago, IL
08.2022 - 04.2024
- Serve as the primary liaison between residents and building management.
- Assist residents with service requests, reservations, deliveries, and general inquiries.
- Schedule and manage shifts to ensure coverage and service continuity.
- Work closely with maintenance, security, and cleaning teams to address resident issues.
- Liaise with emergency services and follow building emergency protocols.
Concierge
Titan Security
Chicago, IL
08.2020 - 07.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills. - Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
Business Management
Eastern Illinois University
Charleston, ILHigh School Diploma -
Evergreen Park Community High School
Evergreen Park, IL05.2017
Skills
- Customer service
- Problem-solving
- Training and mentoring
- Decision-making
- Excellent time management skills
- Complaint resolution
- Team building and leadership
Timeline
Customer Service Manager
Comcast
09.2024 - 05.2025
Concierge Supervisor
Related Management
08.2022 - 04.2024
Concierge
Titan Security
08.2020 - 07.2022
Business Management
Eastern Illinois University
High School Diploma -
Evergreen Park Community High School