Summary
Overview
Work History
Education
Skills
Business/Clerical
Timeline
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Kia Walker

Greensboro,NC

Summary

Dynamic professional with a proven track record at Conduent Call Center, excelling in customer satisfaction and team collaboration. Leveraged fast learning and time management skills to exceed performance metrics, enhancing business operations and client relationships. Demonstrates a strong commitment to service excellence and operational efficiency.

Overview

17
17
years of professional experience

Work History

Sns Asst

Guilford Elementary
01.2022 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Customer Service Advocate

Conduent Call Center
06.2007 - 06.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.

Pharmacy Technician

CVS Specialty Pharmacy
07.2018 - 06.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.

Education

GED -

Southwestern Community College
Sylva, NC
01.2021

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Data Entry
  • Workload Management
  • File and Record Keeping
  • Support Services
  • Relationship Building

Business/Clerical

I received a certificate in Business and Clerical. I have worked in the customer service field for over 15 years.

Timeline

Sns Asst

Guilford Elementary
01.2022 - Current

Pharmacy Technician

CVS Specialty Pharmacy
07.2018 - 06.2019

Customer Service Advocate

Conduent Call Center
06.2007 - 06.2020

GED -

Southwestern Community College

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Kia Walker