Kiah Purcell
Leland,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Work From Home Agent
TurboTax
01.2024 - Current
I’m a work from home agent with TurboTax under a company called Foundever. I am product support, security team and supervisor for TurboTax during tax season to help customers with filing their taxes.
Personal Shopper/Sales Associate
Lowes Foods
07.2023 - 01.2024
I shopped customers online orders and let customers know about new products that the company is promoting.
Fulfillment Associate
Amazom
03.2023 - 06.2023
I packed customers online orders to get them ready for delivery.
Customer Service Representative
Amazon
10.2021 - 03.2023
I helped customers with online orders and I also work a customer service desk to help customers return and/or ship orders.
Warehouse Associate
Amazon
12.2020 - 09.2021
I was responsible for customers orders during the pandemic and to safely help getting them shipped out.
Education
Bachelor Of Arts - Theatre Arts
North Carolina Central University
Durham, NC05.2021
Diploma -
Hoke County High School
Raeford, NC06.2017
Skills
- Sales expertise
- LiveChat Messaging
- Employee Coaching
- Following scripts
- Direct Sales
- Computer Skills
- Product Knowledge
- Customer Account Management
- Typing Speed
- Professional telephone demeanor
- Account Updates
- Sales closing
- Calm and Professional Under Pressure
- Shipping procedures understanding
- Communication skills
- People skills
Timeline
Work From Home Agent
TurboTax
01.2024 - Current
Personal Shopper/Sales Associate
Lowes Foods
07.2023 - 01.2024
Fulfillment Associate
Amazom
03.2023 - 06.2023
Customer Service Representative
Amazon
10.2021 - 03.2023
Warehouse Associate
Amazon
12.2020 - 09.2021
Bachelor Of Arts - Theatre Arts
North Carolina Central University
Diploma -
Hoke County High School
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