KIAH Aikoriegie | Event Management
Nashville,TN
Summary
A goal- oriented team player with demonstrated expertise in financial management, operational performance, and guest satisfaction. Exceptionally skilled in managing high volume, high stress environments while maximizing guest dining experiences and staff morale. Very attentive to detail. A hands on and present, in the mix leader with a history of effective staff development, retention and a positive/productive work place culture.
As expressed by many: Driven. Hardworking. Organized. Reliable. Trustworthy. Enthusiastic. Fun.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Kayne Prime
Nashville, TN
04.2023 - Current
- Work with Sales team to successfully execute private events. This includes social, business and VIP bookings.
- Oversee training program for all new hires and mentorship program for all front of house staff.
- Manage day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolve guests complaints while maintaining positive customer environment.
- Maintain positive team environment by encouraging teamwork and respect in accordance with company mission.
- Analyze customer feedback and implement strategies to improve customer satisfaction.
FOOD AND BEVERAGE MANAGER
Holston House
Nashville, TN
06.2022 - 03.2023
- Managed three food and beverage outlets offering brunch, dinner, and bar/entertainment options. Directed the day-to-day operations, Inventory/Ordering, fiscal management, profit and loss controls.
- Responsible for overseeing successful execution of private events and room amenity programs.
- Managed staffing, shift scheduling, training and evaluation.
- Processed Payroll bi-weekly for direct reports and contracted labor.
- Worked across hotel, food and beverage operations for successful execution of seasonal activations.
FRONT OF HOUSE RESTAURANT MANAGER
Maggiano's Little Italy
Atlanta, GA| Charlotte, NC| Nashville, TN
02.2014 - 06.2022
- Managed daily operations for carry-out, banquets, dining room and off site catering events.
- Managed daily reconciliation of sales.
- Managed front of house staffing, training, scheduling, evaluation and development activities.
- Responsibilities included database administration and systems management.
- Oversaw online and carry-out financial management and revenue generation.
Education
Bachelor of Science - Business Management
Grand View University
Des Moines, IA2012
Skills
- Staff Development
- Triple Seat, Open Table, SevenRooms
- Increasing Revenue and Profitability
- P&L Analysis
- Team Building
- Payroll
- Strategic Planning
- Staffing and Sales Reporting
- Strong Communication: Verbal and Written
- Banquet and Catering Services
- Problem-Solving
- Project Management
Additional Information
Maggiano's
- Awarded national recognition by CEO for outstanding unit performance in consumer satisfaction, four quarters in 2021
- Won national brand title for #1 Carryout Department
- Consulted and led process improvement projects for other Maggiano’s sites most noticeable in Charlotte NC lowering their Guest with a Problem (GWAP) score from 40% to 5% and improving KPI’s across the board
Holston House
- Led and facilitated customer dining and satisfaction improvements resulting in Trip Advisors Ratings rapid increase from #26 to #10 during my tenure
Timeline
Front of House Manager
Kayne Prime
04.2023 - Current
FOOD AND BEVERAGE MANAGER
Holston House
06.2022 - 03.2023
FRONT OF HOUSE RESTAURANT MANAGER
Maggiano's Little Italy
02.2014 - 06.2022
Bachelor of Science - Business Management
Grand View University