William McGovern

• Trained and mentored front-of-house staff, fostering a culture of teamwork and high performance.
• Managed inventory processes, optimizing stock levels to reduce waste while meeting guest demands.
• Led initiatives focused on employee engagement, resulting in reduced turnover rates within the team.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.

• Maintained retail and golf club inventory
• Mentored junior staff, fostering a culture of teamwork and continuous improvement within the department.
• Oversaw daily operations, ensuring timely completion of tasks and optimal resource allocation.
• Empowered employees to take ownership of their work responsibilities while holding them accountable for results achieved.
• Oversaw over and maintained two departments
• Placed orders for all retail and golf supplies

• Trained staff on operational standards and customer service excellence to enhance team performance.
• Assisted in managing daily operations, ensuring adherence to safety and quality protocols.
• Implemented inventory management systems to streamline ordering processes and reduce waste.
• Coordinated staff scheduling to optimize labor efficiency and meet business demands.
• Monitored financial performance, identifying areas for cost reduction and improved profitability.
• Developed training materials to support onboarding of new employees, enhancing retention rates.
• Handled cash accurately and prepared deposits.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

Managed FOH staff, weekly inventory, scheduling, handled orders, cash handling/deposits, building maintenance