Kiaira Joyner
Patient Service Representative
Philadelphia,PA
Summary
Hardworking Patient Registrar brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Office Receptionist
Dental Dreams LLC
Philadelphia, PA
03.2020 - Current
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Registration Representative
Pennsylvania Heart & Vascular Group
Jenkintown, PA
01.2018 - 03.2020
- Managed 3 phone lines and facilitated over 40+ call/days with patients, insurances, and staff.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Accurately inputted patient and insurance information into company's computer system using EMR.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Senior Patient Service Representative
Rydal Park Retirement Community
Jenkintown, PA
01.2016 - 01.2018
- Offered simple, clear explanations to help clients and families understand senior home policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Kept current with literature and felid advancements to advocate to and for patients.
Education
High School Diploma -
Samuel Fels High School
Philadelphia, PA06.2017
Skills
- Patient Flow Management
- Understanding of Confidentiality Laws
- Dental Consultations
- Dental and Medical Terminology
- Customer Service
- EPIC EMR
- Computerized Maintenance Management Systems
- Patient Health Information Access
- Insurance Information Collection
Certification
CPR & First Aid Certified
Timeline
Dental Office Receptionist
Dental Dreams LLC
03.2020 - Current
Patient Registration Representative
Pennsylvania Heart & Vascular Group
01.2018 - 03.2020
Senior Patient Service Representative
Rydal Park Retirement Community
01.2016 - 01.2018
High School Diploma -
Samuel Fels High School
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