Donna Wright
Boaz,AL
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
24
24
years of professional experience
Work History
Dental Office Receptionist
Jerry W. Reasner, DMD
Birmingham, Alabama
05.1998 - 09.2022
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Education
No Degree - Business
Jacksonville State University
Jacksonville, ALSkills
- Taking Client Histories
- Patient Flow Management
- Understanding of Confidentiality Laws
- Presenting Cases
- Patient Flow
- Data Entry
- Dental Terminology
- Insurance Verification
- Appointment Scheduling
- Mail Sorting and Distribution
- Dental Consultations
- Payment Processing
- Advising Patents
- Patient Scheduling
- HIPAA Compliance
- Phone and Email Etiquette
Timeline
Dental Office Receptionist
Jerry W. Reasner, DMD
05.1998 - 09.2022
No Degree - Business
Jacksonville State University
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