Professional Summary
Overview
Work History
Education
Skills
Timeline

Kialeah Jones

BJC Hospital
1222 Martin Luther King Drive
2
years of professional experience

Dynamic Patient Access Representative with proven expertise at BJC Hospital in insurance verification and patient registration. Adept at enhancing patient experiences through exceptional customer service and meticulous attention to HIPAA compliance. Recognized for efficiently resolving registration discrepancies and maintaining organized workflows in high-pressure environments.

Work History

Patient Access Representative

1 Year 4 Months
BJC Hospital | 06.2025 - Current
  • Registered patients, verified demographics, and updated records in electronic health systems.
  • Confirmed insurance eligibility and coordinated benefit details for accurate patient processing.
  • Collected copays and balances while explaining financial policies clearly to patients.
  • Scheduled appointments and routed patient inquiries to appropriate department staff.
  • Maintained HIPAA compliance when handling confidential patient information and documentation.
  • Resolved registration discrepancies by reviewing orders, identification, and insurance documentation.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Gift Shop Clerk

7 Months
BJC Healthcare - Christian Hospital | 11.2024 - 06.2025
  • Operated cash register and processed customer purchases accurately
  • Assisted shoppers with merchandise selection, gifts, and hospital-approved items
  • Restocked shelves and maintained organized display areas throughout gift shop
  • Reconciled cash drawer and supported daily register closing procedures

Education

Associate of Science - Early Childhood Care And Education

Southwestern Illinois College | Belleville, IL | 05-2010

High School Diploma

East St Louis Sr High | East St Louis | 05-2006

Skills

Customer service
Insurance verification
HIPAA compliance
Patient registration
Appointment scheduling
Multitasking and organization
Registration and admissions
Phone and email etiquette
Medical terminology
Healthcare systems navigation

Timeline

Patient Access Representative

BJC Hospital
06.2025 - CurrentRead More

Gift Shop Clerk

BJC Healthcare - Christian Hospital
11.2024 - 06.2025Read More

Southwestern Illinois College

Associate of Science from Early Childhood Care And Education
Read More

East St Louis Sr High

High School Diploma
Read More
Kialeah Jones