Kia Marie Peterson

• Developed and executed strategic sales plans for a portfolio of 10+ small businesses,resulting in a consistent 25% annual revenue increase.
• Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
• Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
• Conducted product demonstrations, showcasing company offerings to potential clients.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Build Processes and standardized best-practices for customer support.
• Review, evaluate and document uber drivers complaints in a fast paced environment to resolve technical app issues.
• Create real world impact, challenge drive growth and progress
• Build relationships of trust with drivers through close proximity
• Manage and track customer metrics using Key Performance Indicators (KPI).
• Communicate effectively with team members, management, and operations personnel through zoom and slack.
• Present program information (written and orally) to internal and external customers
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Ensure issues are resolved by following procedures and quickly escalate for immediate results

• Maintained a consistent high level of customer service by creating and developing excellent client relationships.
• Initiate and utilized Club events in order to recruit new clients

increase sales, and develop existing clients.

• Utilize Saks Fifth Avenue's clientele resource tools to record

and maintain client information and preferences to drive

business.

• Manage and maintain a consistent digital presence to attract new clientele and drive business both traditionally and through

social media selling

• Maintained awareness of ethical sourcing practices when recommending brands or purchasing items for clients.
• Managed wardrobe budgets effectively, ensuring high-quality garments were obtained within financial constraints.
• Utilized expert knowledge of body shapes and proportions to recommend flattering clothing choices for diverse clientele.
• Developed personalized shopping strategies for clients, resulting in an improved wardrobe and increased client satisfaction.
• Tracked all clothing and accessories used in runway shows and photo shoots.

• Established strong relationships with luxury clientele , ensuring increased sales and overall brand success..
• Establish plans and strategies in partnership with Client Development Lead(s)
• Delivered expert styling and brand knowledge, improved sales

through technology and wardrobing

• Review business with applicable Buyers for department and discusses action plans to produce positive results
• Utilized digital tools and social media to connect with clients and guide international traffic.
• Conducted thorough market research to identify opportunities, trends, and potential challenges for the brand strategy execution.