- Playing the drums and guitar I have been playing drums for 8 years, and guitar for 4
- Learning new cooking techniques and expanding my culinary skills
- Video games have been a passion of mine since I was a child This includes modding
Kian Gillespie
Lebanon
Summary
Dynamic Patient Access Representative at Conifer Health with expertise in troubleshooting and diagnostics. Successfully managed program errors and provided exceptional user training, enhancing system performance. Proficient in application installations and desktop support, while maintaining composure in high-pressure situations to resolve technical issues effectively.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Health
08.2024 - Current
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Analyzed user requirements and developed solutions to meet needs.
- Wrote and updated detailed technical documentation for software applications.
- Provided basic end-user troubleshooting and desktop support.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
Hartford High School
White River Junction, VT06-2020
Skills
- Application installations
- Application support
- Peripheral repair
- Troubleshooting and Diagnostics
- User training
- Helpdesk services
- Help desk operations
- Desktop technical support
- Risk assessment
- System performance
Certification
Studying CompTIA+
Interests
Timeline
Patient Access Representative
Conifer Health
08.2024 - Current
High School Diploma -
Hartford High School
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