Kian Sharifi Narani
Aliso Viejo,CA
Summary
Customer-focused Sales Engineer with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.
Overview
9
9
years of professional experience
Work History
Account Manager - B2B Business Development
Debt Resolution Law Firm
Irvine, CA
02.2023 - Current
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed and implemented strategies to increase sales and market share in the assigned region.
- Conducted market research and analysis to identify new opportunities for business growth.
- Ensured that all customer requirements were met in a timely manner while maintaining high quality standards.
- Used CRM database to track referral and appointment data.
Sales Engineer Assistant
Hushmand Associate
Irvine, CA
02.2021 - 02.2023
- Assisted in the preparation of sales presentations and product demonstrations.
- Developed customer profiles, identified target markets and researched competition.
- Created reports outlining sales performance metrics such as number of leads, conversions, and revenue generated.
- Maintained relationships with customers through regular follow-ups and communications.
- Attended weekly meetings with Sales Engineers to discuss current projects and strategies.
Project Coordinator
New American Funding
Tustin, CA
01.2020 - 02.2021
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Office Manager
Guerra Law Firm
Denver, CO
03.2018 - 01.2020
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Engineering Intern
Terra Pacific Group
Walnut, CA
03.2015 - 02.2018
- Analyzed data from experiments and prepared reports summarizing results.
- Provided technical support to engineers during the development of products.
- Collaborated with colleagues to develop innovative solutions to challenging problems.
- Researched industry standards and regulations related to engineering projects.
- Ensured that all activities were conducted in accordance with safety protocols.
Education
Bachelor of Science - Environmental Engineering
University of Colorado At Boulder
Boulder, CO12-2015
Skills
- CRM Proficiency
- Marketing Strategy Development
- Sales Targeting
- Customer Support
- Negotiation
- Analytical Skills
- Problem Solving
- Networking
- Engineering
- Teamwork
- Sales Processes
- Technical Support
- Sales Process Engineering
Accomplishments
· National Society of Professional Engineers
· American Society of Civil Engineers
· Project Management Institute
Languages
Persian
Full Professional
Timeline
Account Manager - B2B Business Development
Debt Resolution Law Firm
02.2023 - Current
Sales Engineer Assistant
Hushmand Associate
02.2021 - 02.2023
Project Coordinator
New American Funding
01.2020 - 02.2021
Office Manager
Guerra Law Firm
03.2018 - 01.2020
Engineering Intern
Terra Pacific Group
03.2015 - 02.2018
Bachelor of Science - Environmental Engineering
University of Colorado At Boulder
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