Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kiana Akana

Keaau,Hawaii

Summary

Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Hilo Yacht Club
Hilo, Hawaii
04.2023 - 05.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Club Concierge

Four Seasons Resort Hualalai
Kailua-Kona, HI
05.2017 - 10.2019
  • Greeted guests upon arrival, ascertaining their needs and providing assistance.
  • Scheduled and arranged reservations for golf courses, spa treatments, restaurant dining, and other amenities within the club.
  • Maintained records of guest requests and follow-up to ensure satisfaction.
  • Coordinated with various departments to provide outstanding service to members and guests.
  • Developed relationships with local vendors and service providers to enhance guest experiences.

Front Desk Receptionist/Phlebotomist

Vally Medical group
Hilo, Hawaii
08.2016 - 05.2017
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained a clean, safe, and organized work environment.
  • Assisted in the preparation of laboratory specimens for analysis and testing.

Education

Cosmetology -

Paul Mitchell The School Honolulu
Honolulu, HI
02-2021

High School Diploma -

Keaau High School
Kea‘au, HI
05-2015

Skills

  • Exceptional communication
  • Work planning and scheduling
  • Cleaning and sanitizing
  • Effective worker
  • Complex Thinker

Certification

  • Phlebotomy Certification
  • Cosmetology License

Timeline

Server

Hilo Yacht Club
04.2023 - 05.2024

Club Concierge

Four Seasons Resort Hualalai
05.2017 - 10.2019

Front Desk Receptionist/Phlebotomist

Vally Medical group
08.2016 - 05.2017

Cosmetology -

Paul Mitchell The School Honolulu

High School Diploma -

Keaau High School

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Kiana Akana