Overview
Work History
Skills
Timeline
Generic

Kiana Baldridge

Katy

Overview

13
13
years of professional experience

Work History

Cookie Decorator/Owner

Kiana's Cookies
Katy
10.2020 - Current
  • Managed customer orders, guiding them through the customization process to ensure satisfaction.
  • Communicated with customers via phone, email, and social media for timely responses.
  • Planned and scheduled social media posts and advertisements.
  • Created and dispatched invoices for customer orders in a timely manner.
  • I effectively organized the calendar for customer pick-up times and dates.
  • Monitored inventory of ingredients, tools, bakeware, and packaging materials.
  • Prepared cookie dough for baking
  • Created and printed custom cookie cutters for orders.
  • Baked and decorated cookies to meet customer specifications.

Cashier/Cook

Rudy's Country Store and Bar-B-Q
Katy
12.2021 - 05.2022
  • Efficiently processed customer transactions using point-of-sale systems.
  • Assembled food displays with pre-made items prior to store opening.
  • Prepared sides for daily breakfast offerings and ensured readiness.
  • Created custom food orders for customers during shifts, enhancing service experience.
  • Blended and portioned sauces for side-bar presentations.
  • Reviewed large pickup and delivery orders to facilitate food preparation.
  • Conducted inventory of pre-made food and produced necessary items to maintain displays.

Cookie Decorator

Ooh La La Dessert Boutique
Katy
02.2021 - 09.2021
  • Reviewed and accepted custom cookie orders to ensure accuracy and quality.
  • Maintained store inventory by restocking shelves regularly.
  • Prepared cookie dough to facilitate efficient production.
  • Rolled, cut, and baked cookies for daily operations.
  • Decorated four to seven dozen cookies each day to meet customer demands.
  • Boxed orders promptly for delivery and pick-up.

Cookie Decorator

Hayleycakes and Cookies
Austin
10.2018 - 04.2020
  • Organized 1,000-1,600 cookies daily
  • Helped decorate various pastries from start to finish
  • In charge of quality control and reviewing orders to make sure that batches match the customers' requests
  • Made and colored the decorating icing
  • Bagged and boxed cookies
  • Helped lead classes in which students were instructed in techniques of cake and cookie decorating.

Customer Service Representative

FedEx
Austin
08.2018 - 10.2018
  • Managed amulti-line phone system, answering and transferring calls efficiently.
  • Assisted customers in tracking packages and notifying them of delivery delays.
  • Filed reports for lost or damaged packages based on customer complaints.
  • Provided calm reassurance to stressed customers while resolving issues promptly.

Cashier

Kroger
Richmond
08.2016 - 08.2018
  • Efficiently scanned and bagged groceries for customers to expedite service.
  • Accurately handled cash transactions while ensuring the security of funds.
  • Welcomed customers at the register to create a positive shopping atmosphere.
  • Maintained the cleanliness of the station during closing shifts for safety and hygiene.
  • Balanced the cash register at the end of my shifts to verify the accuracy of funds.

Junior Party Planner

Tutus and Bowties Events
Katy
02.2013 - 07.2016
  • Planned and executed events for diverse occasions and age groups.
  • Scheduled venues and coordinated logistics for successful gatherings.
  • Led participants in crafts, games, and activities to enhance engagement.
  • Managed decoration and cleanup of thevenue before and after events.
  • Served food and beverages to attendees, ensuring satisfaction.
  • Collaborated primarily with children to create enjoyable experiences.

Skills

  • Microsoft Office
  • Powerpoint
  • Experience with Children
  • Typing
  • Adobe Photoshop
  • Excel
  • Affinity Designer
  • Microsoft Word
  • Food safety regulations
  • Social media marketing
  • Time management
  • Problem solving

Timeline

Cashier/Cook

Rudy's Country Store and Bar-B-Q
12.2021 - 05.2022

Cookie Decorator

Ooh La La Dessert Boutique
02.2021 - 09.2021

Cookie Decorator/Owner

Kiana's Cookies
10.2020 - Current

Cookie Decorator

Hayleycakes and Cookies
10.2018 - 04.2020

Customer Service Representative

FedEx
08.2018 - 10.2018

Cashier

Kroger
08.2016 - 08.2018

Junior Party Planner

Tutus and Bowties Events
02.2013 - 07.2016

Similar Profiles

CREATE PROFILE
Kiana Baldridge