Kiana Barrett
Paterson,NJ
Summary
Dedicated Human Services professional with more than ten years of experience supporting youth, families, and vulnerable populations through county government, public assistance programs, case management, crisis intervention, residential services, and community-based programming. Currently serving as a Human Service Aide within the Medicaid Renewal Unit at the Passaic County Board of Social Services, providing support for eligibility operations, application processing, client communication, workflow management, and case documentation. Experienced in assisting individuals and families with accessing public benefits, community resources, supportive services, and case management programs. Proven ability to build rapport with clients, maintain accurate records, collaborate with multidisciplinary teams, and manage high-volume workloads while maintaining professionalism, confidentiality, and attention to detail. Seeking continued growth and advancement within the Passaic County Board of Social Services as a Human Services Specialist 1.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Human Service Aide
Passaic County Board of Social Services
10.2024 - Current
- DIMS Department (October 2024 – February 2026)
- Scanned, indexed, organized, and maintained electronic client records utilizing the Document Imaging Management System (DIMS).
- Ensured accurate processing and storage of documentation related to public assistance programs.
- Maintained confidentiality and compliance with agency policies and procedures.
- Assisted with document retrieval and workflow processes supporting eligibility operations.
- Medicaid Renewal Unit (February 2026 – Present)
- Support Human Services Specialists and Supervisors with daily Medicaid eligibility operations and case processing activities.
- Track applications, pending cases, renewals, and workflow assignments to ensure timely processing and completion.
- Review, identify, sort, and distribute incoming mail and client documentation.
- Respond to client emails and inquiries regarding case status, required documentation, and renewal requirements.
- Generate deficiency notices and “Oops” letters for missing signatures and incomplete applications.
- Conduct portal checks and assist with application intake and tracking procedures.
- Prepare applications and supporting documentation for review by Human Services Specialists and Supervisors.
- Coordinate transfer of approved and denied applications to DIMS while ensuring proper record maintenance.
- Work collaboratively with Human Services Specialists, Supervisors, and support staff to maintain efficient eligibility operations.
Residential Counselor / Weekend Residential Assistant
Youth Consultation Service (YCS)
2020 - Current
- Direct crisis intervention and behavioral support initiatives for youth in residential treatment settings.
- Facilitate psychoeducational and skills-building groups targeting communication, decision-making, emotional regulation, and personal development.
- Manage the completion of shift reports, incident reports, and behavioral documentation to uphold compliance standards.
- Partner with clinicians, nurses, educators, case managers, and community agencies to enhance service delivery.
- Guide youth in establishing goals, resolving conflicts, developing independent living skills, and pursuing treatment objectives.
Youth Development Counselor
Paterson Recreation Department
01.2015 - Current
- Drove positive youth development through strategic recreational programming and mentorship for ages 5–17.
- Cultivate community partnerships by leading impactful youth initiatives.
- Guide youth in enhancing teamwork and conflict resolution skills, promoting significant social-emotional growth.
- Created a secure and inclusive environment that fostered high levels of youth engagement.
Case Manager – Parent Linking Program
Youth Consultation Service (YCS)
07.2020 - 10.2023
- Oversaw daily program operations and administrative functions to enhance efficiency.
- Managed attendance documentation and generated program reports for tracking purposes.
- Coordinated effective communication pathways with parents, students, and community partners.
- Directed youth development initiatives targeting leadership, communication skills, self-esteem, and academic performance.
- Led program planning and implementation while ensuring compliance with established requirements.
Administrative Assistant / Lead Youth Development Specialist
Eastside High School – 21st Century Program
01.2016 - 01.2020
- Achieved smooth program operations through effective assistance in daily administrative functions.
- Maintained accurate attendance records and comprehensive program reports to support program integrity.
- Fostered strong relationships through coordinated communication with parents, students, and community partners.
- Delivered impactful youth development activities that enhanced leadership, communication, self-esteem, and academic performance.
- Contributed to successful program planning and implementation while meeting compliance requirements.
Education
Bachelor of Arts - Sociology, Criminal Justice, Psychology
Bloomfield College
Bloomfield, New JerseySkills
- Medicaid Programs
- SNAP/Food Assistance Programs
- Eligibility Support & Verification
- Client Interviews & Communication
- DIMS Operations
- Application Processing
- Case Documentation
- Workflow Management
- Public Assistance Programs
- Community Resource Coordination
- Crisis Intervention
- Home Visits
- Individual Service Planning
- Report Writing
- Customer Service
- Leadership Development
- Team Collaboration
- Records Management
Certification
- CPR & First Aid Certified
- Crisis Prevention & Intervention (CPI)
- Mandated Reporter Training
- Emerging Leaders Program Graduate – Youth Consultation Service
- Leadership Development Training
- Team Building & Communication Training
- Conflict Resolution & Problem-Solving Training
- Youth Development & Behavior Management Training
Timeline
Human Service Aide
Passaic County Board of Social Services
10.2024 - Current
Case Manager – Parent Linking Program
Youth Consultation Service (YCS)
07.2020 - 10.2023
Administrative Assistant / Lead Youth Development Specialist
Eastside High School – 21st Century Program
01.2016 - 01.2020
Youth Development Counselor
Paterson Recreation Department
01.2015 - Current
Bachelor of Arts - Sociology, Criminal Justice, Psychology
Bloomfield College
Residential Counselor / Weekend Residential Assistant
Youth Consultation Service (YCS)
2020 - Current