Kiana Best
Wichita
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Felipe’s. Proven ability to enhance guest engagement and drive sales through effective upselling techniques. Recognized for fostering loyalty and maintaining high standards of quality and cleanliness in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Felipe’s
Wichita, KS
09.2024 - Current
- Provided customer support to promote guest satisfaction and encourage loyalty.
- Assisted guests with menu choices to improve overall dining experiences through product knowledge.
- Handled transactions accurately to ensure efficient cash management and order entry.
- Collaborated with kitchen personnel to guarantee prompt food service and uphold quality standards.
- Addressed customer inquiries and resolved complaints effectively to foster positive relationships.
- Kept dining areas clean and organized while following health and safety guidelines.
Server
Magnolia Cafe
Wichita, KS
05.2023 - 09.2025
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barista
Il Primo Espresso Cafe
Wichita, KS
01.2023 - 05.2023
- Crafted espresso beverages following precise recipes to ensure consistent quality and taste.
- Operated espresso machines and grinders, maintaining equipment for optimal performance.
- Provided exceptional customer service, enhancing guest experience through personalized interactions.
- Managed inventory levels, assisting in stock ordering and minimizing waste effectively.
Education
High School Diploma -
Kingman High School
Kingman, KS05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Sales techniques
Timeline
Server
Felipe’s
09.2024 - Current
Server
Magnolia Cafe
05.2023 - 09.2025
Barista
Il Primo Espresso Cafe
01.2023 - 05.2023
High School Diploma -
Kingman High School