Kiana Burdge
Provo,UT
Summary
Skilled Barista Shift Supervisor with a background in managing teams and driving customer satisfaction. Experienced in overseeing daily operations of coffee shops, including inventory management, staff scheduling, and quality control. Strong interpersonal skills are demonstrated through effective communication with team members and customers. Previous work has resulted in improved operational efficiency, and increased customer loyalty.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Beans & Brews
Orem, Utah
04.2024 - Current
- Responsible for taking customers orders while making the drinks and food
- Demonstrated ability to efficiently manage barista staff and ensure high levels of customer service
- Assisted customers in selecting products according to their individual preferences while providing product knowledge information
ERCS Agent
ERC Specialists
Orem
06.2022 - 10.2023
- Reviewed 941s, 943s, 943s, and payroll reports
- Made redactions when necessary
- Ensured that all leads had affiliates tied to them
- Split commissions when businesses have more than one affiliate tied to them
Cashier
Kneaders
Provo, US
10.2021 - 05.2022
- Took customer's orders and answered any questions they had
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Store associate
The Salty Pineapple
Herriman
03.2020 - 11.2020
- Prepared food for customers
- Worked in the drive-thru and front of the store and helped customers
- Maintained a tidy and organized store to comply with cleanliness standards
Education
High School Diploma -
Mountain Ridge High School
Herriman 06-2022
Skills
- Customer service
- Problem-solving skills
- Clear communication
- Organizational skills
- Critical thinking
- Detail-oriented
Timeline
Barista Shift Supervisor
Beans & Brews
04.2024 - Current
ERCS Agent
ERC Specialists
06.2022 - 10.2023
Cashier
Kneaders
10.2021 - 05.2022
Store associate
The Salty Pineapple
03.2020 - 11.2020
High School Diploma -
Mountain Ridge High School
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