Kiana Burts
Amherst,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Correctional Officer
New York State Department of Corrections
Fallsburg, NY
02.2020 - Current
- Escorted incarcerated individuals to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised incarcerated individuals throughout visits, mealtime, recreation, phone calls and showers.
- Maintain professionalism in prison setting.
Sales Associate
Jokele Beauty
Amherst, NY
11.2021 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Processed transactions using a point-of-sale system.
School Bus Driver
First Student
Buffalo, NY
03.2018 - 02.2020
- Maintained New York driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
Care Giver
Home Instead Senior Care
Williamsville, NY
06.2017 - 02.2020
- Provided transformation to grocery stores and appointments such as hair or doctor appointments.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Developed rapport to create safe and trusting environment for care.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Direct Support Professional
Community Services for the Developmentally Disabled
Buffalo, NY
05.2016 - 03.2018
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assist individuals with household task such as cooking, cleaning, and everyday responsibilities.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Minimized injuries to staff or patients through support or restraint to control patient movements
- Recorded status and duties completed in logbooks for management.
Direct Support Professional
Heritage Christian Services
North Tonawanda, NY
01.2017 - 05.2017
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
Sales Associate
Party City
Blasdell, NY
08.2016 - 11.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
Cashier
Sunoco Gas Station
Blasdell, NY
12.2015 - 08.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
IRA Specialist
People Inc.
Williamsville, NY
03.2014 - 03.2016
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assist individuals with household task such as cooking, cleaning, and everyday responsibilities.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Recorded status and duties completed in logbooks for management.
Education
High School Diploma -
Tapestry Charter School
Buffalo, NY06.2013
Bachelor of Science - Forensic Science
Hilbert College
Hamburg, NY05.2018
Skills
- Time Management
- Customer Service
- Leadership
- Organization
- Teamwork
- Problem- solving
Accomplishments
- College Graduate
- New York State Certified Peace Officer
References
References available upon request.
Timeline
Sales Associate
Jokele Beauty
11.2021 - 01.2023
Correctional Officer
New York State Department of Corrections
02.2020 - Current
School Bus Driver
First Student
03.2018 - 02.2020
Care Giver
Home Instead Senior Care
06.2017 - 02.2020
Direct Support Professional
Heritage Christian Services
01.2017 - 05.2017
Sales Associate
Party City
08.2016 - 11.2023
Direct Support Professional
Community Services for the Developmentally Disabled
05.2016 - 03.2018
Cashier
Sunoco Gas Station
12.2015 - 08.2016
IRA Specialist
People Inc.
03.2014 - 03.2016
High School Diploma -
Tapestry Charter School
Bachelor of Science - Forensic Science
Hilbert College
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