Kiana Castaneda
Apache Junction,AZ
Summary
Dedicated professional with a proven track record in care coordination and critical thinking, honed at Home Instead and Town Of Kearny. Excelled in providing exceptional customer service and ensuring client safety, while adeptly handling data entry and emergency dispatch. Skilled in collaborating across departments to enhance operational efficiency, demonstrating a commitment to excellence and policy compliance.
Overview
2
2
years of professional experience
Work History
Care Professional
Home Instead
06.2024 - Current
- Assist residents with daily activities and basic needs such as turning and positioning, toileting, bathing and grooming, feeding and mobility.
- Visit clients routinely, monitoring condition, and environment and promptly communicating significant changes in behavior or condition to supervisor.
- Provide companionship and emotional support
- Assist with light housekeeping
- Prepare meals and snacks
- Run errands
Police Dispatcher
Town Of Kearny
10.2023 - Current
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Assisted callers in emergency situations with appropriate information and support.
- Maintain records of all communications
- ACJUS certification
- Proficient in ACJUS, ARMS, Active 911, IAMR
Senior Center Director's Assistant
Town of Hayden
06.2022 - 07.2023
- Assisted with administrative tasks to support exceptional customer service
- Answered phone calls
- Assisted with meal preparation
- Assisted with meal deliveries
Education
Prerequisites - Radiologic Technology
Central Arizona College
Apache Junction, AZHIgh School Diploma -
Hayden High School
Winkelman, AZ05.2023
Skills
- Care coordination, client confidentiality, client safety
- Data entry proficiency, filing and recordkeeping, organizational skills, great attention to detail
- Customer Service
- Multitasking ability
- Critical Thinking Skills
- Policy compliance
- Work collaboratively and professionally with other departments
Timeline
Care Professional
Home Instead
06.2024 - Current
Police Dispatcher
Town Of Kearny
10.2023 - Current
Senior Center Director's Assistant
Town of Hayden
06.2022 - 07.2023
Prerequisites - Radiologic Technology
Central Arizona College
HIgh School Diploma -
Hayden High School
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