Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kiana Chapman

Gulfport,MS

Summary

Accomplished Assistant manager in just four months of being with 5 Star. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

5 Star Nutrition
02.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Brought in tons of new customers and mended old relationships with existing ones through marketing and customer service
  • Was a major part in bringing this store back up in rankings
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Delivery Courier

Fedex Express
02.2019 - 03.2022
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Worked as a dangerous goods specialist after my pickup route was done. Inspecting anything labeled as "hazardous materials" to make sure it was safe to travel

Education

High School Diploma -

Gulfport High School
Gulfport, MS
06.2016

Skills

  • Business Development and Planning
  • Product and Service Sales
  • POS Systems Operations
  • Microsoft Office
  • Customer Service
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Time Management

Accomplishments

  • I am an NPC nationally qualified bikini athlete
  • I have done 5 shows now, 3 national level
  • I moved from sales associate to assistant store manager at my current job within 4 months due to my performance and status of the store
  • I have had to opportunity to start my own online coaching business and create a space to work with clients 1 on 1 towards their health and fitness goals


Timeline

Assistant Store Manager

5 Star Nutrition
02.2022 - Current

Delivery Courier

Fedex Express
02.2019 - 03.2022

High School Diploma -

Gulfport High School

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