Kiana Council
Royersford,PA
Summary
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Diversified Business Concepts
Work From Home, PA
12.2011 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Cosmetologist
Ulta Salon and Cosmetics
Philadelphia, PA
01.2022 - 10.2023
- Managed appointments through scheduling software program.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Assisted customers in selecting appropriate retail products for their needs.
- Developed a loyal client base through excellent customer service.
Medical Assistan/Registration Assistant
Greater Philadelphia Health Action
Philadelphia , PA
04.2007 - 01.2011
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Coordinated with other departments to ensure a smooth workflow across all channels of communication.
Data Transcriber
Internal Revenue Service, IRS
Philadelphia , PA
12.2004 - 05.2006
- Verified accuracy and completeness of data entry into the database system.
- Reviewed existing information for accuracy and made necessary corrections.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
Diploma - Cosmetology
Jean Madeline Aveda Institute
Philadelphia, PA06-2021
Certification - Medical Assistant
Harrison Career Institute
Philadelphia, PA05-2006
High School Diploma -
William Penn High School
Philadelphia, PA06-2001
Skills
- Complaint Resolution
- Paperwork Processing
- Information Security
- Data Entry
- Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Filing
- Customer Service
- Microsoft Office Expertise
Certification
- National Certified Medical Assistant
- CPR First and AED Certificate
- Cosmetologist License
Timeline
Cosmetologist
Ulta Salon and Cosmetics
01.2022 - 10.2023
Customer Service Representative
Diversified Business Concepts
12.2011 - Current
Medical Assistan/Registration Assistant
Greater Philadelphia Health Action
04.2007 - 01.2011
Data Transcriber
Internal Revenue Service, IRS
12.2004 - 05.2006
Diploma - Cosmetology
Jean Madeline Aveda Institute
Certification - Medical Assistant
Harrison Career Institute
High School Diploma -
William Penn High School
- National Certified Medical Assistant
- CPR First and AED Certificate
- Cosmetologist License
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