Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Hall

Stratford

Summary

Professional with years of healthcare experience who is excellent at collaborating professionals to improve patient care .

Overview

15
15
years of professional experience

Work History

Medical Front Office Receptionist

Optimus Health Care
08.2022 - 06.2025
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.

Patient Care Technician

Connecticut In-Home Assistance
08.2016 - 08.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Customer Service Coordinator

Marshalls Retail Store
04.2010 - 12.2015
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Certificate - Patient Care Technician

Training Direct
Bridgeport, CT
04-2016

Certificate - Medical Assistant

Butler Business School
Bridgeport, CT
06-2007

Skills

  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Appointment management
  • Payment collection
  • Front desk operations
  • Proficient in EPIC
  • Teamwork and collaboration
  • Multitasking Abilities

Timeline

Medical Front Office Receptionist

Optimus Health Care
08.2022 - 06.2025

Patient Care Technician

Connecticut In-Home Assistance
08.2016 - 08.2022

Customer Service Coordinator

Marshalls Retail Store
04.2010 - 12.2015

Certificate - Patient Care Technician

Training Direct

Certificate - Medical Assistant

Butler Business School

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