Kiana Hammiel
Rocky Mount,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Mental Health Member Service Agent
Trillium Health Resources
10.2024 - Current
- Improved patient satisfaction by providing timely and accurate health information and resources.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Streamlined communication between patients and healthcare providers, ensuring efficient appointment scheduling and followups.
Behavioral Health Case Manager
MACTA, LLC
Rocky Mount, NC
12.2021 - 09.2024
- Monitored client progress through assessments, interviews, and observations.
- Actively participated in developing innovative approaches towards improving overall quality of life for clients.
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Coordinated counseling efforts with mental health professionals, doctors, nurses and social workers.
Front Desk Receptionist
Carolina Home Medical
Greenville, NC
09.2019 - 12.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
Retention Customer Service Representative
Spectrum Call Center
Greenville, NC
06.2017 - 09.2019
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelors in Psychology -
East Carolina University
Greenville, NC05.2023
Associates Degree -
Pitt Community College
05.2020
High school diploma -
Nash Central High School
Rocky Mount, NC06.2017
Skills
- Problem Solving
- Customer Service
- Effective Time Management
- Microsoft Office
- Teamwork
- Behavioral Health
- Case Management
- Mental Health Treatment
- Individual Counseling
- Behavioral Assessment
- Analytical and Critical Thinking
- Self-Directed
- Quality Assurance
Timeline
Mental Health Member Service Agent
Trillium Health Resources
10.2024 - Current
Behavioral Health Case Manager
MACTA, LLC
12.2021 - 09.2024
Front Desk Receptionist
Carolina Home Medical
09.2019 - 12.2021
Retention Customer Service Representative
Spectrum Call Center
06.2017 - 09.2019
Bachelors in Psychology -
East Carolina University
Associates Degree -
Pitt Community College
High school diploma -
Nash Central High School